Resort Guest Experience Concierge

BENCHMARK; Chatham (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

Chatham Bars Inn seeks a Guest Relations Attendant to act as a welcoming, guest-facing ambassador across the resort’s entrance and public areas. You will provide real-time dining reservation support, daily activity details, and information about hours of operation and local attractions on Cape Cod.

The role focuses on delivering superior service with a friendly, professional demeanor, using tablets to access schedules and assist guests, and coordinating with other departments to ensure an

Qualifications

• Exceptional customer service and communication skills with a polished, welcoming demeanor.
• Strong verbal communication skills and the ability to clearly convey information to guests.
• Highly organized with strong attention to detail and follow-through.
• Ability to stand and walk for extended periods of time.
• Ability to work both indoors and outdoors in varying weather conditions.
• Thrives in a busy, fast-paced environment and enjoys frequent guest interaction.
• Comfortable using tablets and digital systems to access information and assist guests.

Responsibilities

• Maintain a constant presence at the Shore Road entrance and designated public areas, proactively engaging guests in a warm, welcoming, and professional manner.
• Assist guests with dining reservations both on property and in town, utilizing available systems and local knowledge to provide accurate recommendations.
• Provide detailed information on daily resort activities, experiences, recreation options, spa services, and special events.
• Communicate hours of operation for all resort outlets, amenities, and services, ensuring guests have clear and up-to-date information.
• Serve as a knowledgeable resource on the town of Chatham and the greater Cape Cod area, including attractions, transportation, shopping, and dining.
• Use a tablet to access schedules, make reservations, confirm availability, and share visual or digital information with guests as needed.
• Maintain thorough knowledge of all resort amenities, experiences, and seasonal offerings to confidently answer guest questions.
• Coordinate with other departments as needed to assist with guest requests and ensure a seamless guest experience.
• Monitor lobby and public areas for guest needs, service opportunities, and overall presentation.
• End-of-shift communication with management as needed regarding guest feedback, recurring questions, or operational updates.

Skills

Customer service excellence

Excellent communication

Tablets/digital systems familiarity

Organized and detail-oriented

Job description

Chatham Bars Inn seeks a Guest Relations Attendant to act as a welcoming, guest-facing ambassador across the resort’s entrance and public areas. You will provide real-time dining reservation support, daily activity details, and information about hours of operation and local attractions on Cape Cod.

The role focuses on delivering superior service with a friendly, professional demeanor, using tablets to access schedules and assist guests, and coordinating with other departments to ensure an