Resort General Manager

Fortiuscap; Colorado; On-site; USD 109,720 - 137,280; Full time

Benefits offered by this job

Health, vision, dental insurance plans

Company-paid life insurance

Retirement plan

Generous PTO and sick leave

Volunteer Time Off

Job summary

Breckenridge Grand Vacations in Summit County is seeking a Resort General Manager to lead operations across all departments, shaping guest and owner experiences with a focus on financial performance and team development.

You will manage budgets, mentor department heads, and partner with the board to drive strategic initiatives while maintaining safety and hospitality standards. A strong operational and leadership track record is essential.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of progressive leadership experience in full-service hotel or resort management.
• Minimum of 5 years of direct supervisory experience, managing multiple department heads and large teams.
• Demonstrated expertise in budgeting, P&L analysis, forecasting and cost control.
• Strong proficiency in Microsoft Office Suite with data analysis and reporting.
• Exceptional verbal and written communication; experience presenting to boards/executives/large groups.
• Valid US driver’s license with clean driving record.
• Understanding of HOA governance and board collaboration.
• Flexibility to work weekends, holidays, and extended hours as needed.

Responsibilities

• Provide strategic leadership and oversee the daily operations of all resort departments: Activities, Engineering, Guest Services, Housekeeping, Security, Spa.
• Directly manage, mentor, and support Operations Managers; provide guidance to staff.
• Develop, manage, and adhere to annual operating and HOA budgets; perform monthly financial analysis and report variances.
• Collaborate with Accounting on PRA and oversee capital projects, remodels, replacements.
• Serve as primary resort representative at GL7OA board and finance committee meetings.
• Resolve escalated guest and owner concerns with exceptional service recovery.
• Lead HR for operations staff: recruitment, training, performance management, scheduling, development.
• Ensure safety protocols, evacuation plans, and regular safety drills.
• Drive guest satisfaction by monitoring feedback (NPS, Owner Surveys) and implementing improvements.
• Establish and uphold company policies and hospitality standards across the property.
• Foster a positive, collaborative, high-performance culture and community relationships.
• Maintain expert knowledge of the resort, local area, and industry trends.

Skills

Leadership

Budgeting

Communication

MS Office

Driver's license

HOA governance

Scheduling

Facilities oversight

Education

Bachelor's degree in Hospitality Management

Bachelor's in Business Administration

MBA (Preferred)

Tools

MS Office

PMS

PRA/Budgeting tools

Job description

Resort General Manager

Location:Grand Timber Lodge

Position Type: Full-time Exempt

Compensation:$109,720 – $137,280 (DOE)

About the Role:

At Breckenridge Grand Vacations, we believe in Sharing Smiles by creating exceptional, lasting memories. As the Resort General Manager, you are the strategic leader and guardian of this mission, entrusted with the complete operational and cultural heartbeat of our premier property. You will be the architect of excellence, directly shaping the guest and owner experience by leading a diverse team across all resort departments. Embodying our ‘End of the Line’ philosophy, you will ensure every operational detail, from financial performance to team development, is executed with precision and care. This role is perfect for a visionary operator who thrives on fostering a culture of high performance, building strong community relationships, and translating strategic goals into day-to-day excellence. If you are passionate about stewarding a legacy of hospitality, empowering teams to succeed, and ensuring every facet of our resort delivers on its grand promise, we’d love to meet you.

Key Responsibilities:

• Provide strategic leadership and oversee the daily operations of all resort departments: Activities, Engineering, Guest Services (Bell, Front Desk, Parking), Housekeeping, Security, and Spa.


• Directly manage, mentor, and support Operations Managers; provide indirect leadership and guidance to all resort staff.


• Develop, manage, and adhere to annual operating and HOA budgets; perform monthly financial analysis and report on variances.


• Collaborate with the Accounting Department on the Property Reserve Analysis (PRA), and plan, coordinate, and oversee all capital projects, remodels, and replacements.


• Serve as the primary resort representative, attending and presenting at all GL7OA board and finance committee meetings.


• Resolve escalated guest and owner concerns with exceptional service recovery, ensuring complete resolution and follow-up.


• Lead all aspects of human resources for operations staff, including recruitment, hiring, training, performance management, scheduling, and development.


• Ensure comprehensive safety protocols, maintain updated evacuation plans, and conduct regular staff safety meetings and drills.


• Drive guest satisfaction by monitoring feedback (NPS, Owner Surveys), implementing improvements, and meeting service score goals.


• Establish, communicate, and uphold all company policies, procedures, and hospitality standards across the property.


• Foster a positive, collaborative, and high-performance work culture, motivating teams toward shared goals and recognition.


• Maintain expert knowledge of the resort, local area, and industry trends to inform strategic decisions and enhance the guest experience.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and experience.


• Minimum of 5 years of progressive leadership experience in full-service hotel or resort management.


• Minimum of 5 years of direct supervisory experience, with a proven track record of managing multiple department heads and large, diverse teams.


• Demonstrated expertise in financial management, including budgeting, P&L analysis, forecasting, and cost control.


• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with the ability to analyze data and create detailed reports.


• Exceptional verbal and written communication skills, with experience presenting complex information to boards, executives, and large groups.


• Valid US driver’s license with an acceptable driving record.


• Proven ability to resolve complex guest and operational issues with empathy, decisiveness, and sound judgment.


• Deep understanding of HOA governance and relations, with experience collaborating with boards and committees.


• Flexibility to work a varied schedule, including weekends, holidays, and extended hours as business demands.

Preferred Qualifications:

• Master’s degree in Hospitality Management or Business Administration (MBA).


• 8+ years of resort general management or senior operations leadership experience in a luxury or mountain resort setting.


• Direct experience with property reserve analysis (PRA) and managing multi-million-dollar capital improvement projects.


• Professional certification (e.g., CHA, CHRM, CRME) from the American Hotel & Lodging Association or similar institution.


• Advanced skills in property management systems (PMS), revenue management tools, and other hospitality-specific software.


• Extensive background in labor management, union relations, and implementing staff development programs that improve retention and performance.


• Established network and knowledge of the local community, vendors, and regional tourism market.


• A hands-on leadership style with a visible presence on property and a passion for mentoring and developing future leaders.

Compensation & Benefits:

• Health, vision, and dental insurance plans


• Company-paid life insurance coverage


• Voluntary Life and Accidental Death/Dismemberment Insurance


• HSA and FSA-Dependent Care Accounts


• Retirement plan


• Generous paid time off (PTO) and sick leave to support work-life balance


• Volunteer Time Off – Paid opportunities to give back to Summit County


• Bereavement leave


• Biannual bonuses


• Tuition Reimbursement Program


• Employee Wellness programs to support physical and mental health


• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We’ve been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.