Resort Front Desk & Guest Services Specialist

Equity LifeStyle Properties; Ohio; Hybrid; USD 17,000 - 23,000; Full time

Job summary

Equity LifeStyle Properties is hiring a Front Desk Clerk for Bay Point Resort and Marina in Marblehead, Ohio. The role focuses on delivering friendly, professional guest experiences and coordinating front-office tasks.

As the first point of contact, you will greet guests, handle inquiries, manage reservations and maintain accurate records. A high school diploma and at least one year of office experience are preferred, with a flexible schedule including weekends and holidays.

Qualifications

• High school diploma, or the equivalent experience.
• 1+ year of office experience.
• Strong communications and organizational skills.
• Meticulous attention to detail.
• Proficiency with computers, preferably Microsoft Word, Excel and/or automated accounting systems.
• Willingness to work a flexible schedule, including weekends and holidays.

Responsibilities

• Welcome and greet guests professionally and promptly.
• Organize and maintain electronic files per company procedures manual.
• Assist with company sponsored activities.
• Attend and participate in training programs as required.
• Handle inquiries by telephone and email promptly.
• Prioritize phone calls to the appropriate staff.
• Provide information about services, amenities, and local attractions.
• Process annual contracts including entry into property management system, accounts receivable, and entries into multiple systems.
• Maintain front desk and office area.
• Perform other miscellaneous duties as assigned while assisting with general administrative support as requested.
• Work closely as a team member that effectively represents the quality and professionalism of the company.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Accounting software

Job description

Equity LifeStyle Properties is hiring a Front Desk Clerk for Bay Point Resort and Marina in Marblehead, Ohio. The role focuses on delivering friendly, professional guest experiences and coordinating front-office tasks.

As the first point of contact, you will greet guests, handle inquiries, manage reservations and maintain accurate records. A high school diploma and at least one year of office experience are preferred, with a flexible schedule including weekends and holidays.