Guest Services Specialist - Resort Front Desk & Admin

Equity LifeStyle Properties, Inc.; Marblehead (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Equity LifeStyle Properties, Inc. is hiring a Front Desk Clerk for Bay Point Resort and Marina in Marblehead, Ohio. The role emphasizes excellent customer service, organization, and professional interaction with guests and staff.

Responsibilities include greeting guests, managing inquiries, and handling contracts and records while maintaining a clean front desk area. A flexible schedule, including weekends and holidays, is requested.

Qualifications

• High school diploma or equivalent.
• 1+ year of office experience.
• Strong communications and organizational skills.
• Proficiency with computers, especially Word/Excel.
• Willingness to work a flexible schedule, including weekends and holidays.

Responsibilities

• Welcome and greet guests in a professional and friendly manner promptly.
• Organize and maintain electronic files per company procedures manual.
• Assist with company sponsored activities.
• Attend and participate in training programs as required.
• Handle inquiries by telephone and email promptly.
• Prioritize phone calls to the appropriate staff.
• Provide information about services, amenities, and local attractions.
• Process annual contracts including entry into property management system, accounts receivable, and entries into multiple systems.
• Maintain cleanliness and organization of the front desk and office area.
• Perform other miscellaneous duties as assigned while assisting with general administrative support as requested.
• Work closely as a team member that effectively represents the quality and professionalism of the company.

Skills

Customer service

Organizational skills

Attention to detail

Computer proficiency

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Accounting software

Job description

Equity LifeStyle Properties, Inc. is hiring a Front Desk Clerk for Bay Point Resort and Marina in Marblehead, Ohio. The role emphasizes excellent customer service, organization, and professional interaction with guests and staff.

Responsibilities include greeting guests, managing inquiries, and handling contracts and records while maintaining a clean front desk area. A flexible schedule, including weekends and holidays, is requested.