Resort Experience Supervisor

Westgate Resorts; Lake Wales (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

401(k) Match

Daily Pay

Tuition Assistance

Employee Assistance Program

Life Insurance

Job summary

Westgate River Ranch Resort & Rodeo is seeking a Resort Experience Supervisor to coordinate activities and special events across our Attractions department, interfacing with RR & TM, Excursions, Scuba, Tennis, and more.

You will lead the Activities/Kids Club team, assist with training, manage performance, and ensure safety and guest satisfaction while upholding Westgate's values.

Qualifications

• 1–2 years of experience in activity planning for adults and children.
• Must lift 50 lbs and work outdoors in varying weather.
• Weekend/holiday availability required.
• Must be at least 18 with a valid driver’s license.
• Smoke-free workplace; non-smokers preferred.
• Ability to pass background check and prove eligibility to work in the United States.

Responsibilities

• Coordinate activity and event programs.
• Assist in setup and breakdown for special events.
• Manage Activities/Kids Club team.
• Assist with training and supervise staff.
• Interview, hire, and evaluate team members.
• Organize and update department files.
• Plan parties for owners, guests, and team members.
• Lead department to maintain service standards.
• Ensure safety and weather-related adjustments.

Skills

Activity planning

Team leadership

Job description

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including the River Country Water Park, horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including the River Country Water Park, horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award‑winning Saturday night rodeo. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Resort Experience Supervisor, you will be responsible for communicating and working with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Excursions, Scuba, Tennis, Caricature Artists, etc. In order to facilitate products and services for the Activities department.

As a Resort Experience Supervisor, you will:

• Coordinate activity and special event programs using themed concepts
• Assist in set-up and breakdown for special events
• Manages subordinate team members in the Activities/Kids Club department
• Assist with training
• Responsibilities include interviewing, hiring, and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
• Organize and update department files
• Plan parties for owners, guests, and team members
• Formulate an environment, which will increase team members’ morale and motivation, and promote team spirit
• Take charge of the department in absence of the manager
• Order, inventory, and distribute logo merchandise and sports equipment
• Prepare daily and monthly records and procedures for logo merchandise, marketing materials and other purchases in accordance with CFI and Westgate Resorts accounting
• Collect daily written reports about the Fitness Center and Game Room
• Organize vendor reports and collect monthly payments
• Write up subordinate team member performance evaluations; ability to enforce disciplinary procedures
• Attend manager meetings and participate in team member orientation tours
• Power and responsibility to cancel various activities when weather or other conditions pose a safety hazard to participants
• Cooperate with recreation and non-recreation personnel
• Act as team leader for Resort Experience Department regarding resort service standards
• Contact person for entertainment regarding special events
• Stock special event supplies on a weekly basis
• Performs weekly inspections of recreational sites
• Replacement of nets, repairing and repainting equipment as needed
• Contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc
• Ability to design, create and upkeep decorations

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• 1-2 years of experience in activity planning for adults and children
• Must be able to lift 50lbs and work in outdoor weather conditions
• Must be able to work weekends and holidays as needed
• Must be at least 18 and have a valid driver’s license to drive company golf carts
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family‑Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well‑Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low‑Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.