Resort Concierge & Gifting Specialist

Westgate Resorts; Myrtle Beach (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k) with company match

Daily pay

Family-focused benefits

Wellness programs

Tuition assistance

Military leave

Employee assistance program

Job summary

Westgate Myrtle Beach Oceanfront Resort in Myrtle Beach, SC seeks a dynamic team member to promote Westgate Resorts and its vacation ownership opportunities. You will engage guests at events to generate tours, explain offers, schedule and confirm tours, and handle bookings and ticket sales.

Ideal candidates bring customer service experience, a hospitality mindset, and comfort working with the public. The role includes cash handling, maintaining records, and meeting sales goals while representing

Qualifications

• Previous customer service, hospitality, marketing, sales, tourism, retail, or promotional experience preferred.
• Experience working directly with the public preferred.
• Cash handling experience preferred.

Responsibilities

• Promote Westgate Resorts and its products, services, and vacation ownership opportunities to prospective guests.
• Generate qualified tours by engaging guests at assigned marketing locations and special events.
• Explain promotional offers, incentives, and tour packages in a professional and accurate manner.
• Schedule and confirm resort tours for qualified prospective purchasers.
• Book resort accommodations and room reservations as authorized.
• Sell attraction tickets and provide concierge-related services when applicable.
• Verify guest eligibility and qualification requirements in accordance with company policies and marketing guidelines.
• Maintain accurate records of guest information, tour bookings, and transactions.
• Handle cash, tickets, vouchers, promotional materials, and related documentation accurately and securely.
• Meet or exceed established tour generation and productivity goals.
• Maintain a professional appearance and represent the company in a positive manner at all times.
• Resolve guest concerns and elevate issues as appropriate.
• Assist with marketing events, promotional activities, and lead generation initiatives.
• Maintain knowledge of resort offerings, local attractions, events, and promotions.
• Comply with all company policies, licensing requirements, and marketing regulations.
• Perform other duties as assigned.

Skills

Customer service

Sales

Marketing

Hospitality

Public interaction

Job description

Westgate Myrtle Beach Oceanfront Resort in Myrtle Beach, SC seeks a dynamic team member to promote Westgate Resorts and its vacation ownership opportunities. You will engage guests at events to generate tours, explain offers, schedule and confirm tours, and handle bookings and ticket sales.

Ideal candidates bring customer service experience, a hospitality mindset, and comfort working with the public. The role includes cash handling, maintaining records, and meeting sales goals while representing