Resort Club Host

Riverside-Casino-; Iowa; On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Paid Time Off

Job summary

Riverside Casino & Golf Resort is seeking a part-time Resort Club Host to engage guests, enroll them in the Resort Club, and promote events and programs. The role focuses on creating club accounts in KCMS, maintaining data integrity, and delivering excellent guest service.

You will build relationships, explain promotions, and support a positive guest experience while adhering to company policies and regulations. Equal opportunity employer.

Qualifications

• Excellent interpersonal and communication skills.
• 1 year customer service experience required.
• Basic computer skills and data entry accuracy are essential.
• Must demonstrate ability to obtain IRGC Class C license.

Responsibilities

• Greet guests immediately upon arrival at the club desk.
• Create customer club accounts in the KCMS system.
• Ensure database integrity with accurate data input and customer information.
• Develop relationships with customers to ensure guest satisfaction.
• Provide policy, program, and promotion rules to all patrons.
• Promote facilities and events such as Gift Shop, Boutique, food outlets and ticket sales.
• Maintain professional relationships with other Resort Club hosts and supervisors.
• Explain marketing programs and promotions clearly to guests.
• Maintain confidentiality of all data and company records.
• Comply with IRGC regulations and applicable laws.
• Maintain standing at up to 100%.

Skills

Interpersonal communication

Customer service

Basic computer skills

License eligibility

Education

High School Diploma or GED

Tools

KCMS

Job description

The Resort Club Host is responsible for enrolling guests in the Resort Club membership to accumulate points and rewards. This position also facilitates entertainment for guests by promoting events and company programs.

Essential Functions

• Greet all guests immediately upon arrival at the club desk.
• Create customer club accounts in the casino data management system (KCMS).
• Ensure database integrity with accurate data input and customer information
• Develops relationships with customers to ensure guest satisfaction.
• Provide company policy, program, and promotion rules to all patrons.
• Promote company facilities and events, such as the Gift Shop, Boutique, food outlets and ticket sales.
• Maintains a professional working relationship with other Resort Club hosts and supervisors.
• Read, understand, and accurately explain all marketing programs and promotions to internal and external guests.
• Maintain confidentiality of all data, including customer and company records.
• Complies with all IRGC regulations and any local, state or federal guidelines.
• Up to 100% Standing.

Required

• High School Diploma or GED equivalent.
• Basic computer skills.
• Must demonstrate excellent interpersonal and communication skills.
• Must be able to obtain IRGC Class C license.
• 1 year customer service experience.

Schedule

Part time to include: Days, Evenings, Weekends & Holidays

$16.50/hr (including premium pay) and 40 hours of Paid Time Off upon hire

Riverside Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.