Resort Bellhop & Guest Services Associate

Hutton Brickyards Riverfront Hotel + Venue; Ponck Hockie (NY); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Paid Time Off

Paid Holidays

401k

Hotel Discounts

Shoe Subsidy

On Demand Pay

Pet Insurance

Job summary

Waterford Hotel Group is seeking a Resort Attendant/Porter to greet guests, assist with luggage and escort to rooms, while providing local information and attentive service.

Responsibilities include assisting with check-in/out, coordinating transportation, keeping lobby tidy, ensuring safety, and working with other departments to ensure smooth guest experiences. Benefits include health coverage, PTO, paid holidays, and discounts.

Qualifications

• Attention to detail, time management and strong customer service skills.
• Pleasant and friendly demeanor.
• Knowledge of alcohol laws and required alcohol service certifications.
• Ability to work in a team and independently.
• Flexible working hours and ability to work with little supervision.
• Physical mobility and stamina.
• Ability to follow instructions.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Provide information about hotel, amenities and local information.
• Answer guest inquiries and address their needs in a timely and courteous manner.
• Assist with transportation arrangements and valet parking.
• Assist with check-in and check-out procedures.
• Maintain a clean and organized lobby and bell area.
• Ensure safety and security of guests and their belongings.
• Coordinate with other hotel departments to ensure smooth guest service.
• Greeting guests and responding to queries.
• Make proper recommendations.
• Refresh breakfast offerings as needed.
• Setting up and breaking down of the breakfast buffet or breakfast dining area.
• Clean and maintain coffee station.
• Ensure proper billing for each guest.
• Provide inventory needs to proper management.
• Follow proper food safety guidelines.

Skills

Time management

Customer service

Pleasant demeanor

Alcohol service regulations

Alcohol certifications

Teamwork

Flexible hours

Independent work

Physical stamina

Follow instructions

Job description

Waterford Hotel Group is seeking a Resort Attendant/Porter to greet guests, assist with luggage and escort to rooms, while providing local information and attentive service.

Responsibilities include assisting with check-in/out, coordinating transportation, keeping lobby tidy, ensuring safety, and working with other departments to ensure smooth guest experiences. Benefits include health coverage, PTO, paid holidays, and discounts.