Resort Attendant

Hutton Brickyards Riverfront Hotel + Venue; Ponck Hockie (NY); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Paid Time Off

Paid Holidays

401k

Hotel Discounts

Shoe Subsidy

On Demand Pay

Pet Insurance

Job summary

Waterford Hotel Group is seeking a Resort Attendant/Porter to greet guests, assist with luggage and escort to rooms, while providing local information and attentive service.

Responsibilities include assisting with check-in/out, coordinating transportation, keeping lobby tidy, ensuring safety, and working with other departments to ensure smooth guest experiences. Benefits include health coverage, PTO, paid holidays, and discounts.

Qualifications

• Attention to detail, time management and strong customer service skills.
• Pleasant and friendly demeanor.
• Knowledge of alcohol laws and required alcohol service certifications.
• Ability to work in a team and independently.
• Flexible working hours and ability to work with little supervision.
• Physical mobility and stamina.
• Ability to follow instructions.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Provide information about hotel, amenities and local information.
• Answer guest inquiries and address their needs in a timely and courteous manner.
• Assist with transportation arrangements and valet parking.
• Assist with check-in and check-out procedures.
• Maintain a clean and organized lobby and bell area.
• Ensure safety and security of guests and their belongings.
• Coordinate with other hotel departments to ensure smooth guest service.
• Greeting guests and responding to queries.
• Make proper recommendations.
• Refresh breakfast offerings as needed.
• Setting up and breaking down of the breakfast buffet or breakfast dining area.
• Clean and maintain coffee station.
• Ensure proper billing for each guest.
• Provide inventory needs to proper management.
• Follow proper food safety guidelines.

Skills

Time management

Customer service

Pleasant demeanor

Alcohol service regulations

Alcohol certifications

Teamwork

Flexible hours

Independent work

Physical stamina

Follow instructions

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER.

Hotel Attendant/ Porter Overview:

As a Resort Attendant, you are responsible for providing luggage handling and transportation service to hotel guests. This will include greeting them, assisting with luggage, escorting them to their room while providing information and other guests needs.

Responsibilities include:

• Greet guests warmly upon arrival and departure.
• Provide information about hotel, amenities and local information.
• Answer guest inquiries and address their needs in a timely and courteous manner.
• Assist with transportation arrangements and valet parking.
• Assist with check-in and check-out procedures.
• Maintain a clean and organized lobby and bell area.
• Ensure safety and security of guests and their belongings.
• Coordinate with other hotel departments to ensure smooth guest service.

Greeting guests and responding to queries.

Make proper recommendations.

Refresh breakfast offerings as needed.

Setting up and breaking down of the breakfast buffet or breakfast dining area.

Clean and maintain coffee station.

Ensure proper billing for each guest.

Provide inventory needs to proper management.

Follow proper food safety guidelines.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

• Have a keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Knowledge of and adhere to all alcohol related law.
• Must obtain or possess the necessary certifications to serve alcohol.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It’s one of the biggest industry perks.

Shoes for Crew- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Hospitality Online