Resort Assistant Manager — Pet Care & Guest Experience

Pet Paradise; Alaska; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Complimentary Pet Day Camp—Bring your‑

30 Days of Complimentary Pet Boarding

On‑demand pay

Discounted Veterinary Care and Groomin

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with company match

Health, Dental and Vision Insurance

Job summary

Pet Paradise is seeking an Assistant Manager for our Fleming Island resort, located in sunny FL. You will oversee day-to-day operations, manage staff, and support the Resort Manager on a variety of leadership needs.

This role emphasizes delivering premier service to pet guests and their families, recruiting and onboarding new team members, coaching staff, and ensuring safety, cleanliness, and high guest satisfaction.

Qualifications

• High school diploma required; college degree preferred.
• Strong leadership, communication, and collaboration skills.
• Experience in supervisory/manager role in hospitality or related.
• Ability to manage and motivate staff; resolve conflicts.

Responsibilities

• Oversee daily resort operations, maintaining standards of conduct, cleanliness, and safety.
• Manage resort labor: scheduling, timecards, labor hours.
• Recruitment, onboarding, and training of new staff; coaching high performers.
• Deliver premier service to pet guests and their parents in a safe, clean environment.
• Communicate with regional/corporate teams; partner with maintenance for issues.
• Maintain inventory, lodging calendars, and conduct meetings; MOD duties.
• Support training; document corrective actions and terminations as needed.
• Maintain excellent customer service metrics and respond to guest concerns.

Skills

Leadership

Communication

Staff Training

Customer Service

Detail Oriented

Retail/Hospitality

MS Office

Lifting 60 lbs

Flexible Schedule

Driver's License

Animal Care

Education

High school diploma

College degree preferred

Tools

Microsoft Office Suite

Job description

Pet Paradise is seeking an Assistant Manager for our Fleming Island resort, located in sunny FL. You will oversee day-to-day operations, manage staff, and support the Resort Manager on a variety of leadership needs.

This role emphasizes delivering premier service to pet guests and their families, recruiting and onboarding new team members, coaching staff, and ensuring safety, cleanliness, and high guest satisfaction.