Resort Assistant Manager

Cragun; Brainerd (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k with discretionary match

Competitive PTO package

Golf discounts at Legacy Courses

Dining, Lodging, Apparel discounts

Free use of indoor pool and pickleball

Job summary

Cragun's Resort on Gull Lake seeks a motivated Resort Assistant Manager to develop leadership and operational judgment through daily guest interaction and real-time oversight. As Manager on Duty (MOD), you will lead evening operations and collaborate across teams to deliver exceptional guest experiences.

The role emphasizes coaching department leaders, driving efficiency, and maximizing revenue while promoting a positive culture and career growth into higher hospitality leadership roles.

Qualifications

• 2–4 years of hospitality or resort experience with supervisory duties.
• Strong desire for career growth into hospitality leadership roles.
• Proven leadership and communication skills.
• Guest-focused mindset with problem-solving abilities.
• Willingness to work evenings, weekends and holidays.
• Proficient with computer and technology tools.

Responsibilities

• Lead evening resort operations through walkthroughs and coaching.
• Mentor department leaders to ensure smooth operations and guest service.
• Address guest concerns and model professional service recovery.
• Facilitate daily 3:30 PM operation meetings.
• Serve as primary decision-maker during incidents or emergencies.
• Foster a positive, collaborative culture with employee engagement.
• Support Security & Transportation staffing for events and operations.
• Assist with training and emergency preparedness initiatives.

Skills

Leadership

Guest service

Communication

Problem solving

Flexibility

Tools

Computer skills

Job description

Description

Cragun's Resort on illustrious Gull Lake is seeking a motivated and guest experience-oriented Resort Assistant Manager. This is a perfect position for someone who is seeking Leadership Development and Career Growth Opportunities in a beautiful and growing hospitality setting!

Position Overview:

This position works closely with guest-facing departments and department leaders; developing leadership, operational judgement, and strategic decision-making through daily guest interaction and real-time operational oversight. The RAM regularly serves as Manager on Duty (MOD), leading evening operations and facilitating collaboration across teams.

Main Duties and Responsibilities:

• Lead evening resort operations through walkthrough, mentoring department leaders, and resolving operational issues
• Coach and support team leaders to ensure smooth operations and strong guest service
• Anticipate and resolve guest concerns, modeling professional service recovery
• Facilitate the daily 330pm operation meetings
• Serve as primary decision-maker during incidents or emergencies
• Promote a positive and collaborative culture through various employee engagement activities
• Support Security & Transportation team to ensure proper staffing for operations and events
• Support training and emergency preparedness initiatives
• Identify opportunities to improve efficiency and maximize revenue
• Respond to and document guest and employee incidents accurately
• All other related duties as assigned

Requirements

• 2-4 years of hospitality or resort experience (supervisory preferred)
• Strong desire for career growth into hospitality leadership roles
• Proven leadership and communication skills
• Guest-focused mindset with strong problem-solving abilities
• Flexibility to work evenings, weekends, and holidays
• Strong computer and technology proficiency

Full Time Benefits

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance(s)
• 401k with discretionary match
• Competitive PTO package
• Incredible Golf Discounts at Legacy Courses
• Discounts on Dining, Lodging, Apparel, Rentals, Free use of indoor pool, pickleball courts, etc)

This position is ideal for ambitious hospitality professionals seeking broad operational exposure, leadership mentorship, and a clear pathway for career advancement into roles such as Operations Manager, Guest Experience Director, or General Manager. Join our growing and LEGENDARY team!