Resort Operations Leader - Evening MOD & Guest Experience

Cragun; Brainerd (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k with discretionary match

Competitive PTO package

Golf discounts at Legacy Courses

Dining, Lodging, Apparel discounts

Free use of indoor pool and pickleball

Job summary

Cragun's Resort on Gull Lake seeks a motivated Resort Assistant Manager to develop leadership and operational judgment through daily guest interaction and real-time oversight. As Manager on Duty (MOD), you will lead evening operations and collaborate across teams to deliver exceptional guest experiences.

The role emphasizes coaching department leaders, driving efficiency, and maximizing revenue while promoting a positive culture and career growth into higher hospitality leadership roles.

Qualifications

• 2–4 years of hospitality or resort experience with supervisory duties.
• Strong desire for career growth into hospitality leadership roles.
• Proven leadership and communication skills.
• Guest-focused mindset with problem-solving abilities.
• Willingness to work evenings, weekends and holidays.
• Proficient with computer and technology tools.

Responsibilities

• Lead evening resort operations through walkthroughs and coaching.
• Mentor department leaders to ensure smooth operations and guest service.
• Address guest concerns and model professional service recovery.
• Facilitate daily 3:30 PM operation meetings.
• Serve as primary decision-maker during incidents or emergencies.
• Foster a positive, collaborative culture with employee engagement.
• Support Security & Transportation staffing for events and operations.
• Assist with training and emergency preparedness initiatives.

Skills

Leadership

Guest service

Communication

Problem solving

Flexibility

Tools

Computer skills

Job description

Cragun's Resort on Gull Lake seeks a motivated Resort Assistant Manager to develop leadership and operational judgment through daily guest interaction and real-time oversight. As Manager on Duty (MOD), you will lead evening operations and collaborate across teams to deliver exceptional guest experiences.

The role emphasizes coaching department leaders, driving efficiency, and maximizing revenue while promoting a positive culture and career growth into higher hospitality leadership roles.