Resort Assistant General Manager — Guest Experience Leader

Page Mechanical Group, Inc.; Onalaska (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

RV Site

Paid Holidays

Vacation/Sick Time

401(k) Match

Growth & Development

Professional Growth

Job summary

Lagoon Ranch RV Resort in Lake Livingston, Onalaska, TX is seeking an Assistant General Manager to lead daily operations and drive guest satisfaction. You will partner with the General Manager to deliver outstanding service, manage teams, and uphold CRR Hospitality standards.

The ideal candidate is a hands-on leader who mentors staff, analyzes operations, and fosters a welcoming, collaborative culture. This role requires flexibility to support evenings, weekends, holidays, and special events,

Qualifications

• Proven leadership experience in hospitality, resort, hotel, campground, RV resort, or property management.
• Strong operational and financial management skills.
• Passion for delivering outstanding guest experiences.
• Ability to coach, develop, and motivate high-performing teams.
• Excellent communication, organization, and problem-solving abilities.

Responsibilities

• Partner with the General Manager to oversee daily operations and financial performance of the resort.
• Help achieve departmental budgets while monitoring financial performance and identifying opportunities for improvement.
• Ensure CRR Hospitality brand standards are consistently maintained throughout the property.
• Lead by example by delivering exceptional guest service and fostering a culture centered on hospitality.
• Resolving guest concerns promptly and professionally, creating memorable experiences.
• Support resort administration and assist with operational planning and execution.
• Recruit, hire, onboard, train, coach, mentor, and develop team members while promoting accountability and engagement.
• Foster a workplace culture built on teamwork, respect, continuous learning, and positivity.
• Assist in driving revenue growth while operating within established budgets.
• Ensure compliance with all applicable federal, state, and local regulations, licenses, and operational requirements.
• Support the development and execution of short- and long-term operational and financial strategies.
• Help achieve guest satisfaction, occupancy, and revenue goals.
• Build positive relationships within the local community and represent the resort professionally.
• Identify opportunities to improve resort operations and implement innovative ideas that enhance the guest experience.
• Provide leadership across departments as business needs require.
• Maintain flexibility to support resort operations during evenings, weekends, holidays, and emergency situations.
• Perform other duties as assigned.

Skills

Leadership

Operations Management

Guest Service

Communication

Job description

Lagoon Ranch RV Resort in Lake Livingston, Onalaska, TX is seeking an Assistant General Manager to lead daily operations and drive guest satisfaction. You will partner with the General Manager to deliver outstanding service, manage teams, and uphold CRR Hospitality standards.

The ideal candidate is a hands-on leader who mentors staff, analyzes operations, and fosters a welcoming, collaborative culture. This role requires flexibility to support evenings, weekends, holidays, and special events,