Resolutions Intern: Customer Experience & Collections

Love's Travel Stops & Country Stores Inc.; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Love's College Intern Program in Oklahoma City invites motivated students to gain real-world experience across multiple business areas. Interns participate in customer-focused collections work, inbound and outbound calls, and instructor-led training while building professional etiquette and teamwork skills.

During the program, interns interact with executives, participate in networking events, and receive structured feedback.

Qualifications

• HS Diploma or equivalent required.
• Currently enrolled in a four-year university program, sophomore level or above.
• Experience in accounting, invoicing, or collections is strongly preferred.
• Experience in customer service role preferred.
• Knowledge of the transportation industry is a plus.

Responsibilities

• Partner with the customer to determine the reason for delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment.
• Research and analyze accounts prior to initiating contact and examine historical data, evaluate past resolution efforts.
• Accepts and processes both written and phone notifications to resolve escalated customer account issues.
• Make adjustments to and notate customer accounts.
• Read help systems, daily bulletins and emails to stay current on policies and procedures.
• Contributes to process and customer experience improvements.
• Provide customers with information and supporting documentation as requested.
• Log disputes and communicate with maintenance locations to resolve customer issues.
• Monitor system performance, trouble-shooting issues when necessary.
• Research and resolve failed transactions.
• Other duties assigned as needed

Education

HS Diploma or equivalent

Currently enrolled in a four year university program

Tools

Microsoft Office

Job description

Love's College Intern Program in Oklahoma City invites motivated students to gain real-world experience across multiple business areas. Interns participate in customer-focused collections work, inbound and outbound calls, and instructor-led training while building professional etiquette and teamwork skills.

During the program, interns interact with executives, participate in networking events, and receive structured feedback.