Resolutions Intern: Customer Care & Collections

Love's Travel Stops; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Love's Travel Stops in Oklahoma City offers a College Intern Program designed to give students hands-on exposure across multiple areas of the business and real-world professional etiquette.

Interns participate in Q&A sessions with executives, mentorship programs and structured performance feedback, with many opportunities for full-time offers after graduation. The internship emphasizes customer service and teamwork in a fast-paced environment.

Qualifications

• HS Diploma or equivalent required.
• Currently enrolled in a four year university program (sophomore or above) pursuing a Bachelor’s Degree in Business Administration, Marketing, or related field.
• Experience in accounting, invoicing, or collections is strongly preferred.
• Experience in customer service role preferred.
• Knowledge of transportation industry is a plus.
• Proficient with Microsoft Office; Spanish a plus.

Responsibilities

• Partner with the customer to determine the reason for delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment.
• Research and analyze accounts prior to contacting the customer; examine historical data and past resolutions.
• Accept notifications to resolve escalated customer account issues; make adjustments and notes as needed.
• Read help systems, bulletins and emails to stay current on policies and procedures.
• Contribute to process and customer experience improvements.
• Provide customers with information and supporting documentation as requested.
• Log disputes and coordinate with maintenance locations to resolve issues.
• Monitor system performance and troubleshoot as necessary.
• Research and resolve failed transactions.
• Other duties assigned as needed.

Skills

Customer service

Microsoft Office

Multitasking

Education

HS Diploma or equivalent

Pursuing Bachelor's in Business Administration or related degree

Tools

Microsoft Office Suite

Accounting software

Job description

Love's Travel Stops in Oklahoma City offers a College Intern Program designed to give students hands-on exposure across multiple areas of the business and real-world professional etiquette.

Interns participate in Q&A sessions with executives, mentorship programs and structured performance feedback, with many opportunities for full-time offers after graduation. The internship emphasizes customer service and teamwork in a fast-paced environment.