Resolution Support Specialist I: Client Systems & Service

Career-Mover; Salem (OR); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading service provider in Salem, United States is seeking a Customer Service Resolution Support Specialist I to manage client requests and resolve issues. This role calls for proficiency in various systems such as Omni, Tops, and Clarify, alongside strong problem-solving and communication skills. Candidates should have at least a year of relevant experience and a bachelor’s degree is preferred. The position requires handling multiple projects in a dynamic environment, ensuring excellent service delivery. Commitment to ethical conduct and diversity is emphasized.

Qualifications

• Minimum 1 year of experience in a client service environment.
• Ability to work in a fast-paced environment and manage multiple projects.
• Knowledge of industry developments in the 401(k) sector.

Responsibilities

• Address client requests and issues, requiring research and resolution.
• Determine corrective actions and document outcomes.
• Provide support during peak client service periods.

Skills

Strong communication skills

Problem-solving abilities

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Omni

Tops

Clarify

Job description

A leading service provider in Salem, United States is seeking a Customer Service Resolution Support Specialist I to manage client requests and resolve issues. This role calls for proficiency in various systems such as Omni, Tops, and Clarify, alongside strong problem-solving and communication skills. Candidates should have at least a year of relevant experience and a bachelor’s degree is preferred. The position requires handling multiple projects in a dynamic environment, ensuring excellent service delivery. Commitment to ethical conduct and diversity is emphasized.