Resolution Specialist

Klassic Recruitng; Sarasota (FL); On-site; USD 36,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

401(K)

Generous PTO

Supportive team environment

Job summary

A leading recruitment firm is seeking a Resolution Specialist for their Sarasota, FL office. The ideal candidate will have at least 2 years of collections experience and demonstrate exceptional communication skills while managing customer interactions. This full-time position offers a competitive salary and generous benefits, including 401(K) and PTO. Join a team dedicated to service excellence and integrity.

Qualifications

• Minimum 2 years of collections experience in a relevant environment.
• High school graduate; AA degree preferred.
• Ability to communicate professionally with clients.
• Able to work in a fast-paced, high-transaction environment.
• English required; Spanish bilingual is a plus.

Responsibilities

• Contact customers and negotiate collections of delinquent accounts.
• Uphold client commitment to customers through effective communication.
• Manage stressful interactions with professionalism.
• Communicate clearly and defuse tense situations to protect the organization’s image.

Skills

Collections Experience

Exceptional communication skills

Ability to maintain composure under stress

Professional phone etiquette

Rapport building

Education

High School Graduate

AA Degree or higher preferred

Tools

MS Office (Word/Excel)

Data Entry

AS400

Job description

Klassic Recruiting is in partnership with Vengroff Williams, Inc to locate a Resolution Specialist for their Sarasota, FL location. Vengroff Williams, Inc (VWi) is the leading national business process outsourcing and third party collections provider in the U.S. providing services to multi-national and international clients. As an organization we value and are committed to providing service excellence to our clients and are looking for team members who share our commitment, integrity and vision.

Job Description

In this position, you will be responsible for contacting customers and conducting negotiations to collect delinquent account balance(s). You will have interaction with customers in a way that is in accordance with the company’s delivery strategy. Establishes rapport and promotes effective relationships, upholding client commitment to customers. You must possess the ability to communicate in a professional manner with customers while demonstrating a favorable image of the organization through problem-solving skills.

In exchange for your skills and knowledge, VWi offers a competitive salary, excellent benefits package, including 401(K) and generous PTO. You will work with a great team of highly knowledgeable and skilled colleagues and be part of a pro-active environment.

Qualifications

Experience and Requirements:

• Collections Experience – 2+ years minimum (call center/customer service/telephone sales or credit/collections environment)
• High School Graduate (min), AA Degree or higher preferred
• Software - MS Office (Word/Excel), Data Entry, AS400
• Hardware – PC, Phone, Fax, Copier
• Collections Experience (preferred) and/or 1 year (call center/customer service/telephone sales or credit/collections environment)
• Ability to work in a fast-paced, structured, dynamic and high-transaction environment
• Must be able to maintain composure in stressful situations with ability to defuse angry or upset customers
• Exceptional communication skills (written and verbal) and professional phone etiquette
• Ability to build rapport quickly to resolve customer questions and/or needs
• Language Proficiency: English required – Spanish bilingual is preferred.

Job Type: Full-time

Job Location:

• Sarasota, FL

Required education:

• High school or equivalent

Required experience:

• Collections: 1 year
• Resolution: 1 year

Additional Information

All your information will be kept confidential according to EEO guidelines.