Legal Account Resolution Specialist

Weltman, Weinberg & Reis Co.A; Birmingham (AL); Vor Ort; USD 28.000 - 29.000; Vollzeit

Benefits dieser Stelle

PTO 16 days

9 holidays

Healthcare benefits

401(k)

Life and Disability Insurance

Zusammenfassung

Weltman, Weinberg & Reis Co.A is seeking Legal Account Resolution Specialists/Legal Collectors in Birmingham, AL to work in a call center within a professional law office setting. The role involves outbound and inbound calls to notify and locate consumers with delinquent accounts and to secure payments, with management of files through the legal process.

The position requires a high school diploma or GED, 1–3 years of customer-facing experience, and strong communication skills.

Qualifikationen

• Strong verbal and written communication skills.
• Experience in customer facing roles (1–3 years).
• Basic computer and internet research skills.
• Bilingual in English/Spanish preferred but not required.

Aufgaben

• Make outbound and take inbound calls to notify and locate consumers with delinquent accounts.
• Negotiate payment arrangements and settlements with clients with supervisor approval when needed.
• Document financial status and update account notes; perform data entry.
• Locate consumers using public records, directories and other sources; contact courts if needed.
• Provide status updates to consumers and attorneys; maintain professional customer service on calls.

Kenntnisse

Communication skills

Bilingual (English/Spanish)

Phone etiquette

Data entry

Customer-focused

Ausbildung

High school diploma or GED

Tools

Basic computer operation

Internet research

Jobbeschreibung

Are you looking to start your career in the legal field or continue your career in collections and customer service?

Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting.

They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning the legal field paired with technical skills, please read on and apply to be considered.

Schedule:

• Monday - Friday, 8:00am-5:00pm
• In Office

Responsibilities/Duties/Functions/Tasks:

• Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
• Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
• Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
• Obtains information to handle debit and check payments by phone
• Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
• Makes decision for next activity on consumer files and monitors file for expected outcomes
• Follow-up to ensure all available options are utilized to achieve payment of debt
• Meets minimum standards for daily calls, files worked and goals
• Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
• Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
• Complete all required training applicable to this position
• Regular and predictable attendance is an essential function of this position
• Other duties, as assigned

Qualifications:

• High school diploma or general education degree (GED) required
• 1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience
• Knowledge of basic computer operation, including internet research
• Communicates effectively verbally and in writing
• Bilingual in English and Spanish is preferred but not required
• Must pass a detailed background check and drug screening

Compensation and Benefits:

• The expected compensation is $20.33/hr. - $21.33/hr., depending upon if bilingual; plus, an uncapped monthly bonus opportunity, with an average annual bonus of $26,000 after 1 year of employment
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits -- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• Earn incentives through monthly contests in a fun team environment

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the empl oyee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement:

Weltman is an equal opportunity employer.

#Collector

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.