Residential Tech Support Specialist — Growth & Training

Ritter Communications; Jonesboro, Northern (AR, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Job summary

Ritter Communications in Jonesboro, AR is seeking an entry-level Technical Support Representative to assist residential customers with internet, TV, and phone service issues. You will listen, troubleshoot, document steps, and follow standardized procedures to resolve problems while delivering friendly, professional service.

Ideal candidates are curious, motivated to learn, and able to communicate clearly with customers and colleagues.

Qualifications

• Excellent customer service mindset and prior experience helping customers
• Strong problem-solving and analytical thinking skills
• Ability to communicate clearly with customers and teammates

Responsibilities

• Serve as the primary point of contact for residential internet, TV, and phone service issues
• Troubleshoot and document steps, following standardized procedures
• Log calls and respond to emails/chats while maintaining confidentiality

Skills

Customer service

Problem solving

Communication

Teamwork

Learn quickly

Education

Associates degree in Computer Technology or related field

Job description

Ritter Communications in Jonesboro, AR is seeking an entry-level Technical Support Representative to assist residential customers with internet, TV, and phone service issues. You will listen, troubleshoot, document steps, and follow standardized procedures to resolve problems while delivering friendly, professional service.

Ideal candidates are curious, motivated to learn, and able to communicate clearly with customers and colleagues.