Residential Tech Support Advocate | Elevate Service

C Spire; Missouri; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Device plan

401k match

Telemedicine

Wellness program

Referral program

Learning paths

Job summary

C Spire in Missouri invites you to join our Home Services team as a Home Services Advocate. You will be the first point of contact for residential customers, resolving issues with video, phone, and internet while delivering prompt, professional support that reflects our digital-first, customer-centric approach.

This role emphasizes accuracy, empathy, and problem solving as you troubleshoot, escalate when needed, and help customers navigate our products and services.

Qualifications

• High school diploma or equivalent.
• Two years of customer service or general business experience.
• Strong communication, reading, spelling, and typing skills.
• High degree of comfort with technology-based solutions and products.

Responsibilities

• Meet or exceed productivity standards (AHT, calls per rep, idle time, one-call resolution).
• Take ownership of each customer contact to resolve billing, equipment, and service issues.
• Follow troubleshooting, escalation, and dispatch procedures accurately.
• Provide accurate service and equipment information with a courteous demeanor.
• Explain complex technical concepts in simple terms.
• Maintain knowledge of internal products, services, and competitor offerings.
• Navigate computers, devices, video components, internet platforms, and accessories.
• Enter accurate information into customer management systems and document during calls.
• Collaborate with teammates and leadership.
• Research and resolve issues using available tools and critical thinking.
• Stay adaptable to new products and updates.
• Meet or exceed customer satisfaction standards based on surveys and QA results.
• Maintain an organized workspace and meet schedule and attendance expectations.
• Protect company assets from fraud and risk.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

Typing skills

Tech savvy

Team player

Education

High school diploma or equivalent

Job description

C Spire in Missouri invites you to join our Home Services team as a Home Services Advocate. You will be the first point of contact for residential customers, resolving issues with video, phone, and internet while delivering prompt, professional support that reflects our digital-first, customer-centric approach.

This role emphasizes accuracy, empathy, and problem solving as you troubleshoot, escalate when needed, and help customers navigate our products and services.