Residential Support Staff

SafeHouse Denver, Inc.; Denver (CO); On-site; USD 25,003 - 35,610; Part time

Benefits offered by this job

Continuous learning opportunities

Supportive work environment

Potential merit-based increases

Job summary

SafeHouse Denver, Inc. is seeking a Residential Support Staff member to provide assistance to domestic violence survivors. This part-time position involves responding to crisis calls, conducting initial intakes, and facilitating safety planning.

Ideal candidates will have crisis intervention skills and strong communication abilities. With an hourly pay of $22, this role requires flexibility with work hours, including weekends and nights, and is open to all qualified applicants.

Qualifications

• Education: Associate’s degree in social work or related field preferred. Bachelor’s degree preferred.
• Experience: One or more years in a related role; preferred two years of experience.
• Skills: Crisis intervention and trauma‑informed care, strong communication, and problem-solving skills.

Responsibilities

• Respond to callers on the crisis line with emotional support and crisis intervention.
• Provide information on domestic abuse, trauma response, and coping skills.
• Assess immediate needs and help callers develop a plan of action.
• Conduct initial intake of new residents and orient them to the shelter.
• Facilitate safety planning and provide crisis intervention during intake.

Skills

Crisis intervention

Strong communication

Problem-solving

Time management

Organizational skills

Education

Associate’s degree in social work or related field

Bachelor’s degree

Tools

MS Office

Job description

Who We Are and Who We’re Looking For

SafeHouse Denver has been around for 48 years, and we are on a mission to improve the lives of domestic violence survivors. We guide community awareness through education, partnerships, and inclusion. We are currently looking for a Residential Support Staff with strong organization, time management, and crisis intervention skills to support our work as we prepare to serve more survivors in greater ways.

Our Core Values

• Trust – We foster a culture of trust by being reliable, honest, consistent, direct, and transparent.
• Dedication – We are intentional, passionate, and driven, committing to making a meaningful impact.
• Compassion – We listen, seek to understand, and help with kindness, patience, and empathy.
• Collaboration – We encourage, cooperate, support, and share and also welcome humor and fun.
• Innovation – We are bold, brave, and fearless, valuing curiosity and continuous learning.
• Leadership – We operate with integrity, transparency, and ethics, being solutions-oriented, optimistic, accessible, and thoughtful.
• Inclusion – We embrace and respect diverse perspectives and experiences for a welcoming and equitable environment.

What You’ll Be Doing

• Respond to callers who access the 24‑hour crisis line, providing emotional support, crisis intervention, and de‑escalation.
• Provide information and education on domestic abuse, trauma response, and coping skills.
• Assess immediate needs, identify culturally appropriate resources and referrals, and help callers develop a plan of action.
• Support safety planning, assessing danger and risks, and implementing the safety plan.
• Screen callers for shelter eligibility.
• Conduct initial intake of new residents, orienting them to the shelter building and program.
• Appraise residents’ presenting problems and assess immediate needs.
• Facilitate safety planning and provide crisis intervention during intake.
• Provide short‑term advocacy, counseling, and crisis intervention.
• Set short‑term goal plans to address immediate concerns and assist residents in achieving those goals.
• Communicate with Primary Advocates to ensure quality services to residents.
• Maintain a safe and secure shelter space and a respectful community living environment, including conflict management and problem solving.
• Provide house meetings when needed to resolve ongoing issues or conflicts.
• Support residents in meeting day‑to‑day needs by supplying personal items, shelter supplies, and food.
• Maintain accurate, timely record‑keeping and charting.
• Demonstrate initiative and vision for service quality, improvement, and prevention.
• Work diligently to achieve individual, team, and agency goals and objectives.
• Coordinate services with all staff both within the Shelter and across all agency programs.

Do You Have What It Takes?

• Education: Associate’s degree in social work or related field preferred. Bachelor’s degree preferred.
• Experience: One or more years in a related role; preferred two years of experience.
• Skills: Crisis intervention and trauma‑informed care, strong communication, and problem‑solving skills.
• Technical: Advanced proficiency with MS Office.
• Other: Ability to work in a diverse environment, passion for the SafeHouse Denver mission, adaptability, and strong interpersonal skills. Bilingual strongly preferred.

What We Offer

• Hourly pay: $22 with annual performance evaluations and potential merit-based increases.
• Part‑time position, non‑exempt.
• Work hours: Weekends, holidays, and overnight shifts.
• Continuous learning opportunities.
• Supportive work environment.
• Chance to impact change and join a movement helping survivors.

How to Apply

Send your resume, cover letter, and a personal mission statement to jkapinos@safehouse‑denver.org. The position is open to all qualified applicants. SafeHouse Denver is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities.