Residential Support Specialist- STAR Program

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Generous PTO

403(b) retirement plan

Educational assistance

Medical insurance

Dental insurance

Vision coverage

Employee assistance program

Job summary

Behavioral Health Network, Inc. is seeking a Residential Support Specialist for the STAR Program in Worcester, MA. The role focuses on providing direct residential support to promote safety, growth, independence, and quality of life for individuals served.

You will assist with activities of daily living, monitor health and medications, and provide crisis intervention as needed. Strong communication, teamwork, and documentation are essential for success.

Qualifications

• High school diploma or GED required.
• Experience in human services preferred; BHN provides training.
• Ability to work with diverse populations and maintain documentation.

Responsibilities

• Provide direct residential support promoting safety, growth, independence, and quality of life.
• Assist activities of daily living and personal care while encouraging skill-building.
• Monitor health and medication administration per program requirements.
• Provide crisis intervention and emergency support as needed.
• Document goals, progress, and shift reports accurately and on time.
• Support community participation and transportation for appointments and activities.

Skills

Verbal communication

Written communication

Teamwork

Documentation

Crisis response

Problem-solving

Time management

Computer literacy

Education

High school diploma or GED

Tools

Electronic records systems

Word processing

Email

Job description

Residential Support Specialist- STAR Program

Locations

Showing 1 location

Worcester, MA 01610, USA

• Pay or shift range: $21 USD to $24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Residential Support Specialist to join our STAR Program team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide direct residential support that promotes each individual's safety, growth, independence, decision-making, dignity, and quality of life.
• Assist and monitor activities of daily living, personal care, household routines, and other individualized supports while encouraging individuals to build skills and confidence.
• Monitor overall health and well-being and assist with medication treatment, administration, and related documentation in accordance with Medication Administration Program requirements and individual needs.
• Provide crisis intervention and emergency support as needed, communicate concerns promptly, and follow established safety and response procedures.
• Implement strategies identified in Individual Service Plans and Person-Specific Treatment Plans and provide ongoing information, reviews, and documentation related to goals and progress.
• Help individuals strengthen social and natural-support networks, maintain family and guardian relationships, and participate in religious, recreational, and community groups and activities of their choosing.
• Plan and support meaningful community activities and provide safe, timely transportation for appointments, shopping, errands, recreation, and other individual needs.
• Prepare nutritious meals and snacks and complete routine cleaning, household maintenance, and safety tasks with or without the participation of individuals served.
• Complete shift summaries, progress notes, incident reports, medication-occurrence reports, health records, and other program-specific documentation accurately and on time.
• Recognize and report health, safety, medication, environmental, and maintenance concerns and complete assigned shift responsibilities, including required status calls during awake overnight shifts when scheduled.
• Participate in meetings, in-service education, and required training; maintain all mandatory certifications and collaborate effectively with individuals, families, guardians, coworkers, and the ACCS team.

Who You Are

• High school diploma or GED required.
• At least six months of experience in human services preferred; BHN provides role‑specific training.
• Valid driver's license and a reliable vehicle available during all working hours required.
• Commitment to individual empowerment, growth, choice, human rights, dignity, safety, and successful community integration.
• Ability to support activities of daily living, health and medication routines, community participation, crisis response, and individualized treatment goals.
• Strong interpersonal, teamwork, verbal, and written communication skills, with the ability to build respectful and supportive relationships.
• Cultural responsiveness and the willingness and ability to work effectively with individuals and families from diverse backgrounds.
• Good organization, time-management, documentation, problem-solving, and follow-through skills, including the ability to respond effectively to urgent needs and interruptions.
• Familiarity with computers, electronic records, internet, word-processing, email, and agency communication systems.
• Ability to complete required training and follow Medication Administration Program, health, safety, confidentiality, and program procedures.
• Ability to work in residential homes, vehicles, outdoor areas, and community settings and meet the physical requirements of the role, including lifting and carrying up to 50 pounds and pushing or pulling up to 100 pounds, with or without reasonable accommodation.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission‑driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay Range

$21.00-$24.00

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.