Residential Support Specialist — Stability, Care & Records

Salvation Army; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Vision & Dental Insurance

403b Retirement Plan & Much More

Job summary

The Salvation Army in Knoxville, TN is seeking a dedicated Residential Supervisor to oversee client activities in a transitional housing setting. You will supervise staff, maintain records, and ensure safety protocols are followed to support positive client outcomes.

Responsibilities include daily resident contact, bed checks, hygiene assistance, and incident reporting. Strong communication and judgment are essential, with the ability to work as part of a team and under minimal supervision.

Qualifications

• High School Diploma and one year of related work experience, preferably in a social service setting.

Responsibilities

• Provides supervision, monitoring, reporting, and technical support services to clients in a residential facility.
• Maintains appropriate records and communicates with supervisor about daily client activities.
• Facilitates an emotionally and physically supportive environment to enhance morale and stabilization.
• Completes daily contact sheets on each resident (including alcohol test).
• Performs bed checks during shift and assists clients with personal needs (clothing, hygiene supplies, linens).
• Ensures all entry doors and outside gates are locked and responds to a multi-line phone system, referring applicants to the Case Manager for screening.
• Maintains and updates records of program residents and completes required paperwork, documentation and statistics.
• Reports problems, emergencies, and violations to Case Management and Program Director, in writing and orally.
• Communicates major incidents to Case Manager and Program Director; supports ongoing information exchange.

Education

High School Diploma

One year related experience

Job description

The Salvation Army in Knoxville, TN is seeking a dedicated Residential Supervisor to oversee client activities in a transitional housing setting. You will supervise staff, maintain records, and ensure safety protocols are followed to support positive client outcomes.

Responsibilities include daily resident contact, bed checks, hygiene assistance, and incident reporting. Strong communication and judgment are essential, with the ability to work as part of a team and under minimal supervision.