Residential Supervisor

Northeast Arc; Danvers (MA); On-site; USD 44,324 - 63,128; Full time

Job summary

Northeast Arc is looking for a Residential Supervisor to oversee operations of residential homes. This role includes supervising Program Directors, ensuring compliance with policies, and contributing to the strategic direction of the Residential Division.

The ideal candidate holds a BS/BA with three years of experience in human services or an MS/MA with two years. Skills in communication, organization, and Microsoft Office are essential. The pay is $39/hr.

Qualifications

• Minimum of three years human service experience or two years with a master's degree.
• Prior experience supervising professionals and teams.

Responsibilities

• Oversee daily operations of residential homes.
• Hires and trains Program Directors.
• Conducts routine quality assurance checks.
• Completes fiscal paperwork and monitors budget.

Skills

Strong oral and written communication skills

Solid organizational skills

Interpersonal skills

Problem analysis and corrective measures

Working knowledge of Microsoft Office

Education

BS/BA in a relevant field

MS/MA in a relevant field

Job description

As a Residential Supervisor, you will oversee the daily operations of our residential homes, ensuring that our services meet the highest standards. You will provide supervision to Program Directors, support program development, and contribute to the strategic direction of our Residential Division.

About this Role:

Oversees the daily operations of assigned residential homes ensuring comprehensive, efficient and effective clinical and programmatic services to individuals with intellectual and physical disabilities. Provides supervision to Program Directors, Program Development and assists in the overall strategic direction of the Residential Division.

Major Responsibilities:

• Adheres to and ensures appropriate implementation of Northeast Arc (NeArc) Policy and Procedures, including the Standards of Conduct, divisional standards and Funding Source Regulations.
• Hires and trains Program Directors to ensure full knowledge of Residential Standards, job duties and responsibilities, NeArc policies and DDS regulations.
• Provides on‑going staff supervision, including performance appraisals, training and education, and when necessary, corrective action. Assumes duties of direct reports, as necessary.
• Assists Division Director to develop and implement residential strategic direction and positive work culture focused on core values.
• Utilizes a PBS approach when working with staff and individuals, including promoting the agency objectives related to personal growth, community involvement and decision making.
• Ensure houses are following all NeArc Policy Standards and standards established by DPH, DDS and Quality Enhancement. Conducts timely and routine QAs and follows up and corrects issues.
• Responds to all Team Support Calls and Answering Service Issues. Participates in Weekend Supervisory On‑Call Rotation, providing agency‑wide administrative oversight and clinical support.
• Completes fiscal paperwork and monitors the programs budget, identifying any areas of concern.

Education and Experience:

BS/BA and minimum of three years human service experience or MS/MA and two years Human Services Experience. Additional education and training preferred. Prior experience supervising professionals and teams.

Skills, Knowledge and Abilities:

Strong oral and written communication skills. Solid organizational skills with attention to detail. Ability to interpret and implement regulations/policies. Proven interpersonal skills to interact effectively with coworkers, employees, individuals, families and outside contacts. Ability to maintain the strictest confidentiality. Ability to analyze problems and determine corrective measures. Working knowledge of Microsoft Office products and strong computer skills. Ability to maintain certifications as required, including but not exclusive to: First Aid, CPR, MAPs, Vehicle Safety, Human Rights, and Fire Safety. A Valid Driver’s License and reliable transportation is required.

Physical Demands:

Must be able to work at a desk/computer in an office environment.

Work Environment:

Predominantly office-based, with time spent on the computer and sitting at a desk. At times, working in community settings with individuals in their homes and with their support staff.

Monday through Friday 9:00 am-5:00 pm

Pay: $39/hr.