202-01 Residential House Manager

Socket.dev; Fitchburg (MA); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus $1000

Paid training provided by Venture

Job summary

Socket.dev seeks a Residential House Manager in Fitchburg, MA to supervise Direct Support Professionals, safeguard the health and safety of residents, and run daily residential operations. The role requires coaching teams, ensuring DDS compliance, and maintaining a home-like environment with confidentiality.

Ideal candidates have a BA/BS and strong interpersonal skills, with willingness to learn and grow in a challenging setting. Full-time, with paid training support from Venture.

Qualifications

• B.A. or B.S. degree preferred with one year in human services.
• Must be 21+ years old with a valid driver's license and daily car use on site.
• Excellent interpersonal and communication skills.

Responsibilities

• Supervise Direct Support Professionals in the program.
• Ensure health and safety of persons served and day-to-day operations.
• Coordinate scheduling, payroll, and budget within the residential site.
• Coach, train and develop high-performing work teams.
• Maintain compliance with DDS regulations and confidentiality.

Skills

Empathy

Compassion

Teamwork

Willingness to learn

Growth mindset

Interpersonal skills

Education

BA/BS preferred

Job description

Description

Full-time: 40 Hours

Salary: $23.50-$25.00 per hour - paid training provided by Venture!

Hours: Mon, Wed, &Fri 9a-5p Tues&Thur. 12p-8p

Sign on Bonus: $1000 for full-time and $500 for part-time employees

The Residential House Manager reports to the Residential Program Director. The House Manager is responsible for the supervision of Direct Support Professionals working in their program, the health and safety of persons served, and the day-to-day operations of the residential site. Essential skills include empathy, compassion, teamwork, striving for excellence, willingness to learn, and a desire for a challenging growth opportunity.
The Residential House Manager must have the ability to work and promote a flexible schedule based upon the staffing and care needs of the residential work site. This position will be compensated on an hourly basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains a work-site that is representative of the Agency’s core values
• Ensures house operations are in compliance with the Department of Developmental Services (DDS) regulations (115 CMR)
• Oversees that house operations and services reflecting the Quality of Life Areas (Personal Well-Being, Personal Growth and Accomplishments, Community and Social Connections, Individual Control and Rights and Dignity)
• Fosters a work-site that respects confidentiality, complies with HIPPA and protects the rights of persons served and employees
• Serves as the Human Rights Officer and ensures that both persons served and residential house staff receive Human Rights training in compliance with Agency policy
• Ensures a “home-like” environment, a home that is clean, well-maintained, and representative of all Agency and OQE (Office of Quality Enhancement) standards.
• Knowledge, adherence, and implementation of the Agency policies in accordance with the Residential Operations Policy and Procedure Manual. Provide appropriate corrective action when necessary.
• Ensures ongoing communication with parents, guardians, day programs, physicians, pharmacist, Program Directors, and funding sources.
• Coaches, trains and develops high-performing work teams.

Administrative Responsibilities:

• Ensures MAP regulations are maintained according to DDS and DPH (Department of Public Health)
• Ensures that staff on shift have all current certifications required by the Agency
• Maintain all records and daily documentation pertinent to persons served and organizational practices. Ensures data is recorded appropriately.
• Oversee 509 Compliance for Health Eating and the Healthy Eating Officer
• Oversee the House Safety Officer
• Prepare staff meeting agendas, facilitate the staff team meetings, orients, trains and supervises the activities of the Assistant Residential House Manager and Direct Support staff
• Provide feedback, coaching and formal evaluations of the Assistant Residential House Manager and Direct Support Staff
• Implement staff recognition and promotes a positive work-site
• Prepare, verify and submit timely payroll and mileage
• Reports all work-site injuries to the Program Director and Human Resources.
• Facilitate and implement ADA requirements in conjunction with the Director of Human Resources & Professional Development.
• Maintains the Residential House Master Schedule as approved by the Residential Program Director
• Manages or delegates management of the Residential House Budget and Person’s served Individual Personal Needs Spending Accounts
• Attend meetings with management personnel from other agencies and the Department of Developmental Services as requested by Program Director.
• Provide programmatic coverage through schedules prepared four weeks in advance using the allotted FTE’s.
• Prepare and verify all payroll and mileage sheets and forward to the office within required timelines.
• Submit all weekly and monthly paperwork as requested and/or in compliance with established timelines.
• Promote cost effectiveness by monitoring electric and telephone usage, etc., and ensure reimbursement as needed.
• Oversees and ensures that maintenance/repair needs are reported immediately and that all home inspections are maintained
• Maintain program within fixed monthly budget (menus, household items, utilities).
• Balance checkbook and submit accurate House Budget monthly.
• Submit all weekly and monthly paperwork as requested and/or in compliance with established timelines.

Supervisory Responsibilities:

• Monitor and ensure annual evaluations for employees in chain of supervision have measurable statements, are complete, include constructive feedback and are on time.
• Implement Agency policies and procedures as stated in Agency policy manual, and provide appropriate corrective action.
• Monitor and ensure annual evaluations for employees in chain of supervision have measurable statements, are complete, include constructive feedback and are on time.
• Oversees and ensures staff training and implementation of Behavior Plans, and all data collection associated with Behavior Plans and Psychotropic Medication Treatment Plans
• Ensure that all staff maintains required certifications.
• Collaborate with Assistant Residential House Manager on all necessary issues.
• Implement staff recognition and promote positive working relationships.

Person Served Responsibilities:

• Ensures house operations are in compliance with the Department of Developmental Services (DDS) regulations (115 CMR)
• Knowledge, adherence, and implementation of the Agency policies in accordance with the Residential Operations Policy and Procedure Manual.
• Assign advocates for each individual living in the home and delegate advocate responsibilities.
• Coordinates and ensures those supported receive ongoing medical, dental, psychiatric services including accurate doctors’ orders and scripts.
• Oversees the implementation of ISP goals, attends ISP meetings as requested by the Program Director

MARGINAL DUTIES AND RESPONSIBILITIES:

• Maintain First Aid, CPR, MAP & Safety Care certifications.
• Complete Agency Orientation.
• Maintain training specific to individual programmatic issues.
• Complete forms, questionnaires and reports as required.

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to manage multiple priorities.
• Ability to work and promote a flexible schedule based on programmatic coverage, weekends, holidays, and program emergencies.
• Good written and verbal communication skills.
• Excellent interpersonal skills.
• Ability to maintain effective time management skills.
• Ability to plan and organize administrative duties, as well as, the activities of others.
• Actions should reflect judgment that would not jeopardize the health and safety of the individuals we support.
• Ability to advocate and establish rapport with the people we support and their families, co-workers and service providers.
• Ability to motivate staff team and the people we support

Requirements

• B.A. or B.S. Degree preferred with one year experience in human services
• Must be 21+ years old, have a High School Diploma or GED, a valid driver’s license, daily use of a car on site (preferred but not required) and be available by telephone for daily contact.