Residential Supervisor -North Shore

Ne Arc; Danvers (MA); On-site; USD 86,320 - 87,568; Full time

Job summary

Ne Arc in Danvers seeks a Residential Supervisor to oversee operations of multiple residential homes for adults living with disabilities. You will supervise Program Directors, ensure adherence to standards, and contribute to the strategic direction of the Residential Division.

The successful candidate will possess a relevant Bachelor's or Master's degree and several years of human service experience. Your role is pivotal in maintaining high service standards and ensuring individuals achieve their personal goals.

Qualifications

• Minimum 3 years human service experience with Bachelor's Degree or 2 years with Master's Degree.
• Prior experience supervising professionals and teams required.
• Ability to maintain certifications including First Aid and CPR.

Responsibilities

• Oversee daily operations of residential homes for adults with disabilities.
• Hires and trains Program Directors on Residential Standards.
• Conduct timely routine quality assessments.

Skills

Strong oral and written communication skills

Solid organizational skills

Proven interpersonal skills

Working knowledge of Microsoft Office

Education

Bachelor's Degree in related field

Master's Degree in related field

Job description

Current job opportunities are posted here as they become available.

Monday through Friday 9:00 am to 5:00 pm

The approximate pay range for this role $86,320 - $87,568 annually.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary

As a Residential Supervisor, you will oversee the daily operations of multiple residential homes for adults living with Intellectual and Developmental Disabilities and complex medical needs. The Residential Supervisor will ensure that our services meet the highest standards and ensure that individuals receiving services are progressing towards their goals. You will provide supervision to Program Directors, support program development, and contribute to the strategic direction of our Residential Division.

Responsibilities

• Adheres to and ensures appropriate implementation of Northeast Arc Policy and Procedures, including the Standards of Conduct, divisional standards and Funding Source Regulations.
• Hires and trains Program Directors to ensure full knowledge of Residential Standards, job duties and responsibilities, NeArc policies and DDS regulations.
• Provides on‑going staff supervision, including performance appraisals, training and education, and when necessary, corrective action. Assumes duties of direct reports, as necessary.
• Assists Division Director to develop and implement residential strategic direction and positive work culture focused on core values.
• Utilizes a PBS approach when working with staff and individuals, including promoting the agency objectives related to personal growth, community involvement and decision making.
• Ensures houses are following all Policy Standards and standards established by DPH, DDS and Quality Enhancement. Conducts timely and routine QAs and follows up and corrects issues.
• Responds to all Team Support Calls and Answering Service Issues. Participates in Weekend Supervisory On‑Call Rotation, providing agency‑wide administrative oversight and clinical support.
• Completes fiscal paperwork and monitors the programs budget, identifying any areas of concern.

Qualifications

• Bachelors Degree in related field of study and minimum of three (3) years human service experience OR Masters Degree in related field and two (2) years Human Services Experience.
• Additional education and training in relevant areas preferred.
• Prior experience supervising professionals and teams required.
• Strong oral and written communication skills.
• Solid organizational skills with attention to detail. Ability to interpret and implement regulations/policies.
• Proven interpersonal skills to interact effectively with coworkers, employees, individuals, families and outside contacts. Ability to maintain the strictest confidentiality. Ability to analyze problems and determine corrective measures.
• Working knowledge of Microsoft Office products and strong computer skills.
• Ability to maintain certifications as required, including but not exclusive to: First Aid, CPR, MAPs, Vehicle Safety, Human Rights, and Fire Safety.
• A Valid United States Driver’s License and reliable transportation is required.
• Must be able to work in community settings with individuals in their homes and with their support staff. Must be able to work at a desk/computer in an office environment for extended periods of time.
• Must be able to successfully complete all relevant background check processes within defined timelines.

About Us

Northeast Arc is a non‑profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. Employment at Northeast Arc is more than just a job. We are a mission‑driven agency committed to changing lives and discovering abilities. Whether it’s the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.

We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.