Residential Supervisor

Eisenhower Center; Ann Arbor (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO

Employee Stock Ownership Plan

401(k)

Flexible Spending Account

Life Insurance & Long-Term Disability

Student Stipend

Employee Discount Program

Continuing professional development

Job summary

Eisenhower Center in Michigan is seeking a Residential Supervisor to lead day-to-day operations of assigned units, supervise and train staff, and ensure safety and well-being of residents in accord with care plans. You will coordinate with clinical teams, manage schedules, and ensure compliance with EC/Statewide standards, while supporting quality of life for residents through effective leadership.

This role requires strong management experience, healthcare background, and commitment to

Qualifications

• 2+ years of management experience
• 3+ years of healthcare residential experience
• Commitment to professional boundaries
• Excellent executive functioning skills
• Timeliness and commitment to deadlines

Responsibilities

• Oversee, supervise, and train residential staff per Eisenhower standards.
• Ensure safety, security, and well-being of residents; promote a positive living environment.
• Coordinate with departments to develop and manage plans of care and IPOS; follow clinical guidelines.

Skills

Supervisory experience

Healthcare residential

CMH/TBI knowledge

Executive functioning

Timeliness/deadlines

Job description

We are growing and looking for a Residential Supervisor!

• Do you have supervisory experience?
• Do you have experience providing exceptional care and redirecting behaviors?
• Do you have knowledge of CMH/TBI residents?

If so, we invite you to consider a career at Eisenhower Center. Below are more details before you decide to apply:

• Schedule: Two open positions on second shift 3:30pm - 12:00am and one position open on third shift 11:30pm - 8:00am
• Benefits start after 30 days: Health, Dental, Vision and many more

*All offers of employment are contingent upon background screens*

The Residential Supervisor will be responsible for overseeing the day-to-day operations for units assigned. Directly, oversee, supervise, and train management/Direct Professional Service staff per Eisenhower standards. Serve as a leader and role model on campus. Ensuring safety, security and well-being of all resident's while promoting a supportive and positive living environment and following clinical guidelines as far as each resident plan of care. Ensuring residential units run in accordance with facility/corporate standards. Ensuring that funder, medical, and clinical plans of care are followed by staff assigned to the residential units. Collaborating and partnering with all departments to assist with developing/managing plan of cares and a continued effort to improve quality of life for each resident.

Roles and Responsibilities

• Directly oversee, supervise, and train residential staff per Eisenhower standards with emphasis on
  accountability to job descriptions.
• Assigning duties and responsibilities to staff members and monitoring performance.
• Conducting performance evaluations and providing feedback to staff members.

Management/Operations/Coordination

• Ensuring assigned duties are followed through on and meeting deadlines:
• Monthly Drills ensure uploaded into EMR/agency management system. - Recreation Calendar creating calendars on a monthly basis for ideas/activities of outings for the month for residents.
• Staff Meetings coordinating/scheduling all staff meetings for unit staff. -
• Timecards ensuring all timecards for unit staff are completed within deadlines. - Client Schedules ensuring schedules are printed out weekly and posted on residents' door for the week.
• Resident Funds Management as assigned. - Vehicle Logs ensuring these are completed and proper follow up taken. - DPN Submission audit for accuracy and completeness.
• SAM - Staffing/Schedules ensuring the floor is staffed at levels it needs to be at all times and
  SAM (Scheduling systems) is kept up to date with deployments.
• Managing employee relations with Human Resources.
• Direct Data Sheets audit for accuracy and completeness.
• Recording weights/vitals within the EMR.
• Development/implementation of new hire staff training/shadowing within your units.
• Ensuring day program attendance, where applicable.
• Documentation
• Compliance ensuring unit staff are all within compliance with EC/Statewide requirements.
• Reviewing and following up on all Incident Reports review and processing of incident reports.
• Attending all required meetings as assigned.

Residential Units

• Floor Maintenance and management.
• Quality of Care ensuring that a high standard of quality of care is facility wide.
• Management On Call MOC
• Residential On Call - ROC
• Ensuring staffing levels meet compliance and needs.
• Recipient Rights posters are up to date on the unit along with any other needed as assigned.
• CMH Resident Participation: and treatment team to assist with developing a plan of care/IPOS.
• Coordination/Team Meetings/Case Review Meetings.
• Ensure that the IPOS and other clinical goals are implemented with the residential unit staff, as trained by clinical team members.
• Other related duties as assigned.

Qualifications

• 2+ years of management experience
• 3+ years of healthcare residential experience
• Commitment to professional boundaries.
• Excellent executive functioning skills.
• Timeliness and commitment to deadlines

Working Conditions and Physical Demands

• This position requires frequent standing, walking, bending, stooping, kneeling, reaching, and movement throughout residential, clinical, and community-based settings while providing direct behavioral support services to residents. The employee must be able to actively observe, engage, and interact with residents throughout the workday.
• The employee may be required to assist residents with daily activities, accompany residents to appointments and community outings, and support the implementation of individualized behavioral support plans. The employee must be able to lift, carry, push, and pull up to 50 pounds independently and greater weights with assistance or appropriate equipment when necessary.
• Work is performed in adult foster care, residential, and behavioral health treatment environments. The employee will have regular exposure to residents receiving behavioral health services and may interact with individuals exhibiting behavioral, emotional, psychiatric, developmental, or cognitive challenges. The employee must be able to maintain professionalism and effectively de-escalate challenging situations while adhering to organizational policies and training.
• The position requires frequent movement throughout assigned facilities and may involve navigating stairs, transporting residents, and traveling between organizational locations as needed. The employee must be able to respond appropriately to behavioral incidents, resident crises, and emergency situations.
• The employee may be exposed to communicable illnesses, bodily fluids, environmental hazards, and other conditions associated with providing direct resident care and behavioral support services. Evening, weekend, holiday, overtime, and on-call hours may be required based on operational needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Eisenhower Center is 100% employee owned and offers an excellent benefit package including:

• PTO
• Employee Stock Ownership Plan eligible to participate after 1 year & 1,000 hours of employment
• 401(k)
• Flexible Spending Account for Medical and Dependent Care
• Employer Paid Life Insurance and Long-Term Disability
• Voluntary Life Insurance and Short-Term Disability available
• Student Stipend
• Employee Discount Program
• Continuing professional development opportunities

Working Conditions and Physical Demands

• This position requires frequent standing, walking, bending, stooping, kneeling, reaching, climbing stairs, and movement throughout residential homes and campus locations while supervising staff and overseeing resident care operations. The employee must be able to provide leadership, coaching, and direct support to staff while ensuring the safety and well-being of residents.
• The employee may be required to assist with resident care activities, crisis intervention, staffing coverage, transportation, and emergency response situations as needed. The employee must be able to lift, carry, push, and pull up to 50 pounds independently and greater weights with assistance or appropriate equipment when necessary.
• Work is performed in adult foster care, residential, and behavioral health treatment environments. The employee will have regular exposure to residents receiving services for behavioral health, psychiatric, developmental, cognitive, and emotional challenges and may interact with individuals exhibiting unpredictable or escalated behaviors.
• The position requires frequent interaction with residents, families, guardians, regulatory agencies, healthcare providers, and interdisciplinary team members. The employee must be able to monitor resident care, conduct inspections, complete documentation, investigate incidents, and ensure compliance with organizational policies, licensing requirements, and applicable regulations.
• The employee must be able to respond appropriately to behavioral incidents, resident crises, medical emergencies, staffing shortages, and other operational needs. Travel between residential locations may be required to provide oversight and support across multiple homes or campuses.
• The position may require evening, weekend, holiday, overtime, and on-call responsibilities based on operational and staffing needs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Eisenhower Center is committed to delivering innovative, evidence-based, trauma-informed, and person-centered rehabilitation services that empower individuals to achieve their highest level of independence and quality of life. All team members are expected to uphold our core values of safety, dignity, collaboration, excellence, and continuous improvement while supporting compliance with CARF accreditation standards and all applicable federal, state, and payer requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Veteran-Friendly Employer, Michigan Veterans Affairs Agency. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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