Patient Care Technician

Eisenhower Center; Ann Arbor (MI); On-site; USD 52,349,000 - 57,859,000; Full time

Benefits offered by this job

PTO

Employee Stock Ownership Plan

401(k)

Flexible Spending Account

Life Insurance

Disability insurance

Voluntary Life Insurance

Student Stipend

Employee Discount Program

Professional development

Job summary

Eisenhower Center is seeking a Patient Care Technician to provide supervision and direct care for residents, including transportation to appointments, assistance with activities of daily living, and behavior redirection. The role emphasizes safety, dignity, and independence while supporting therapists and care staff.

The ideal candidate has a caregiving background, strong communication, and a commitment to person-centered care.

Qualifications

• High school diploma or GED is required.
• Valid Driver License and reliable transportation are required.
• Previous experience in healthcare is preferred.
• Experience with direct care to individuals with disabilities.
• Ability to pass background checks as required by regulators.
• Ability to follow instructions, work independently and show empathy.

Responsibilities

• Supervise Eisenhower residents including transporting to appointments.
• Assist with ADLs and redirect negative behaviors.
• Maintain a safe and clean environment; promote independence and community engagement.
• Provide direct support to develop skills for daily living and social interaction.
• Carry out intervention plans directed by clinical staff (therapists, case management).
• Work in a team; communicate effectively and maintain confidentiality.

Skills

Communication skills

Patience and empathy

Caregiving background

Education

High school diploma or GED

Job description

We are growing and looking for Patient Care Technician's!

• Do you have a caregiving background?
• Do you have experience providing exceptional care and redirecting behaviors?
• Do you have knowledge of CMH/TBI residents?

If so, we invite you to consider a career at Eisenhower Center. Below are more details before you decide to apply:

• Hourly: $18.40
• Benefits start after 30 days: Health, Dental, Vision and many more

*All offers of employment are contingent upon background screens*

The Patient Care Technician (PCT) will provide supervision to Eisenhower residents including transporting to appointments, assisting with ADL’s redirecting negative behaviors, maintaining a safe environment for the clients, and maintaining a clean environment for the clients. Assisting individuals with disabilities in acquiring, retaining, and improving skills that enable them to improve quality of life. Promoting independence when applicable, inclusion and community engagement. Providing direct support and assistance in developing and enhancing skills for daily living, social interaction, and vocational pursuits. The PCT shall carry out all intervention plans and strategies directed by clinical staff (i.e., behavioral, speech, clinical case management, counseling, occupational and physical therapists).

• Provide opportunities through the day to help residents meet their goals.
• Adhere to the person-centered plans, and behavior plans as written for each resident.
• Provide quality of care and safe and healthy setting free from harm while upholding the rights of all residents. Create a space of trust and relationship with all residents.
• Transport residents and attend appointments, advocate, and obtain necessary documentation, when needed.
• Must remain awake and immediately accessible in all homes requiring 24/7 care.
• Staff in Full Time/Part Time Slots are expected to work the set schedule consistently and are permitted to pick up additional shifts with approval.
• Client focused and strong communication skills.
• Take the initiative to provide excellent care and goal driven with clients.
• Engaged and collaborative with clients and coworkers.
• Trustworthy, reliability and confidentiality at all times.
• Committed to building and supporting a culture that is inclusive for all.
• Following all processes, policies, and procedures.
• Focus on our purpose to create and maintain a safe and positive environment for our clients, making an impact on their daily lives.

Key Accountability Items

• Job Performance: Maintain zero advisements for any performance related issues including – attendance, documentation, compliance, engagement, attitude and paraverbal.
• Attendance: Must be on time for all shifts and must be in attendance for shift report during shift exchange.
• Documentation: Accuracy and completeness with Daily Progress Notes (DPN), Direct Data Sheet (DDS) and any other unit documentation.
• Compliance: Fully compliant with all organizational training and updates in policies.
• Engagement: Maintaining full engagement with residents while on shift.
• Attitude: Maintain a positive attitude on the floor and with all residents and staff.
• Paraverbal: Ensure there is no poor paraverbal usage while on the floor with residents and staff.

Patient care Technician Preferred Qualifications and Education Requirements

• A minimum education of high school diploma or GED.
• Valid Driver License and reliable transportation.
• Previous experience in healthcare field
• Experience with providing direct care to individuals with disabilities.
• Ability to accept constructive feedback.
• Ability to pass background checks as required by regulatory agencies
• Ability to follow instructions, work independently and demonstrate patience and empathy.
• Strong interpersonal and communication skills.

The Ideal Candidate

• Excellent verbal and written communication skills
• Ability to work independently or as a collaborative member of a team
• Ability to direct other team members and coach others
• Knowledge of CMH/TBI residents and behavioral redirection
• Ability to provide exceptional care and assistance with ADLs
• Demonstrating client-focused strategy skills
• Demonstrated skill in reporting, and summarizing daily tasks and worksheets
• Ability to make decisions and take initiative in problem resolution
• Ability to exercise tact and responsibility with handling confidential information

Eisenhower Center is 100% employee owned and offers an excellent benefit package including:

• PTO
• Employee Stock Ownership Plan eligible to participate after 1 year & 1,000 hours of employment
• 401(k)
• Flexible Spending Account for Medical and Dependent Care
• Employer Paid Life Insurance and Long-Term Disability
• Voluntary Life Insurance and Short-Term Disability available
• Student Stipend
• Employee Discount Program
• Continuing professional development opportunities

Physical Demands and Working Conditions

• This position requires frequent standing, walking, bending, reaching, stooping, kneeling, exposure to bodily fluids and other physical activities throughout the workday while providing direct care and support to residents. The employee must be able to safely assist residents with activities of daily living, mobility needs, transportation, recreational activities, and community outings.
• The employee may be required to lift, push, pull, transfer, or otherwise assist residents and equipment in accordance with resident care needs and training provided by the organization. The employee must be able to lift up to 50 pounds independently and greater weights with assistance or appropriate lifting devices.
• Work is performed in residential, community-based, and behavioral health treatment settings. The employee will have regular exposure to residents receiving services in adult foster care and behavioral health environments and may interact with individuals exhibiting behavioral, emotional, psychiatric, or developmental challenges. The employee must be able to safely respond to emergencies, resident crises, and behavioral incidents as needed.
• Travel within the community and transportation of residents may be required. Evening, weekend, holiday, and overtime hours may be required based on operational needs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Eisenhower Center is committed to delivering innovative, evidence-based, trauma-informed, and person-centered rehabilitation services that empower individuals to achieve their highest level of independence and quality of life. All team members are expected to uphold our core values of safety, dignity, collaboration, excellence, and continuous improvement while supporting compliance with CARF accreditation standards and all applicable federal, state, and payer requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Veteran-Friendly Employer, Michigan Veterans Affairs Agency. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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