Residential Supervisor

Chimes International Limited; Aldan (Delaware County); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental & Vision insurance

Tuition reimbursement

FSA benefits

Life & Disability

PTO

Retirement 403(b)

Recognition programs

Referral bonuses

Job summary

Holcomb Behavioral Health Systems seeks a Personal Care Administrator to lead a community residential rehabilitation program in Pennsylvania. You will run day-to-day operations, supervise staff, deliver client services, and ensure high standards of care, driving recovery outcomes for clients.

The role emphasizes strong leadership, program management, and collaboration with accounting for billing, with a focus on compliance, staffing, and continuous program improvement.

Qualifications

• Bachelor's degree in a behavioral health discipline.
• Clearances: PA Child Abuse Clearance, Criminal Clearance, and Fingerprint-based federal criminal history; valid Driver's License; not listed on any Medicaid/Medicare Exclusion list.
• Valid driver's license.
• Not listed on Medicaid/Medicare Exclusion list.

Responsibilities

• Lead the program: own day-to-day success of the psychosocial program; staffing and service quality.
• Provide hands-on supervision and coaching to your team, individually and in groups.
• Step in with direct client services whenever the program needs you.
• Be the point person for staff, including 24-hour availability for emergencies.
• Support fellow programs with backup supervision when needed.
• Champion client recovery with recovery-oriented, culturally competent practices.
• Connect clients and staff with community resources to enable recovery.
• Recognize when a client needs higher level of care and act promptly.
• Manage staffing, documentation, billing, and re-authorizations with precision and speed.
• Partner with Accounting to resolve billing issues quickly.
• Maintain spending on track and minimize unnecessary costs.
• Maintain equipment and facilities; flag repairs early.
• Ensure compliance with licensing standards, contracts and agency policy.
• Drive continuous improvement by shaping the program's annual plan; track performance indicators and census; run staff meetings; report incidents; represent the agency with payers and partners; respond to complaints; handle HR actions.

Skills

Leadership

Team supervision

Client services

Program management

Communication

Education

Bachelor's degree in behavioral health

Tools

Billing systems

Documentation systems

Job description

Personal Care Administrator

Community Residential Rehabilitation | Aldan, PA | Full-Time | $52,000 /year| Psychosocial Services

Lead a Team That Changes Lives

Are you ready to step into a leadership role where your work directly shapes recovery outcomes for the people who need it most? As our Personal Care Administrator, you'll run the day-to-day operations of a community residential rehabilitation program - supervising a dedicated team, guiding clients toward recovery, and making sure every service delivered meets the highest standards of care.This is more than a management job. It's a chance to build a program you're proud of, mentor staff who look to you for direction, and be the steady hand that keeps care moving forward - even in the toughest moments.

What You'll Do

Lead the Program

• Own the day-to-day success of your psychosocial program, from staffing to service quality
• Provide hands-on supervision and coaching to your team, individually and in groups
• Step in with direct client services whenever the program needs you
• Be the point person your staff can count on - including 24-hour availability for emergencies
• Support fellow programs with backup supervision when needed

Champion Client Recovery

• Ensure every service reflects recovery-oriented, culturally competent best practices
• Connect clients and staff with the community resources that make recovery possible
• Recognize when a client needs a higher level of care and make the call promptly

Keep the Program Running Strong

• Manage staffing, documentation, billing, and re-authorizations with precision and speed
• Partner with Accounting to resolve billing issues quickly
• Keep spending on track and minimize unnecessary costs
• Maintain equipment and facilities, flagging repairs or replacements early
• Ensure full compliance with licensing standards, contracts, and agency policy

Drive Continuous Improvement

• Partner with your supervisor to shape the program's annual plan
• Track performance improvement indicators, census, and outcome data
• Run regular staff meetings that turn insight into action
• Report incidents promptly and transparently
• Represent the agency professionally with payers, community partners, and at interagency meetings
• Respond quickly and thoughtfully to client complaints or grievances
• Handle HR-approved disciplinary actions in line with agency policy

What You Bring

• Education: Bachelor's degree in a behavioral health discipline
• Licensure/Certifications: None required
• Clearances: Pennsylvania Child Abuse Clearance, Criminal Clearance, and Fingerprint-based federal criminal history; valid Driver's License; not listed on any Medicaid/Medicare Exclusion list

Additional relevant experience and/or education may be considered in place of the above, at the Personnel Officer's discretion.

What's In It for You

Full-time employees (30 hours/week) enjoy a robust total rewards package:

• Competitive pay
• Medical, Dental, and Vision insurance
• Tuition reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life and Disability insurance
• Paid Time Off
• 403(b) retirement plan with employer match
• Employee recognition programs
• Employee referral bonuses
• And more!

About Us

Our services span educational, employment, vocational, residential, habilitative, and behavioral health support, delivered through a network of national and international affiliates - giving us a comprehensive, holistic approach to improving lives.

Holcomb Behavioral Health Systems, accredited by the Joint Commission, provides a full continuum of care for people facing mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders across southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. We also offer prevention and educational programming for youth, parents, and adults to promote healthy choices and lifestyles.

Ready to lead with purpose? Learn more about growing your career with Chimes at chimes.org/Careers .