Residential Solar Field Technician – Service & Install

Palmetto-Clean-Technology; Los Angeles (CA); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Medical, dental and vision coverage

Parental leave

Descripción de la vacante

Palmetto is a consumer energy platform delivering solar, storage and home energy services. The Solar Field Service Technician will be based in the Los Angeles, CA area and report to the Team Lead of Service Operations.

The role focuses on timely, high-quality service to ensure customer expectations are met from Day 1 of operation. The technician supports Service, Installation and closeout activities, travels to sites, and helps build long-term relationships by delivering reliable performance and

Formación

• 3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
• General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance.
• General construction/framing experience is a plus.
• Electrical License (only required in MA, a plus elsewhere).
• Must be willing and able to climb ladders, stairs, work on rooftops and able to work on your feet for long periods of time.
• Ability to work in extreme environments (hot sun, cold, rain, crawl spaces, etc.).
• Electrical experience is a plus.
• 1 year of working at heights including rooftops, ladders, stairs, lifting, bending and standing long periods.
• Ability to lift 50 pounds frequently.
• Ability to safely handle and maintain basic hand and power tools used for installation.
• Excellent communication skills and a professional demeanor.
• Regular, reliable and predictable attendance
• Ability to work well with others in a collaborative team environment
• Must have a valid state drivers license
• Must have a clean driving record

Responsabilidades

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field team leadership, driving continuous improvement of Palmettos installation quality and execution.
• Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
• Provide feedback to Palmettos Customer Experience team, working together to ensure Palmettos resolution of system issues provide not just satisfaction, but an experience they will brag about to their friends and family.
• Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection.
• Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work.
• Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.

Conocimientos

Residential solar

Storage systems

Customer communication

Physical stamina

Educación

Electrical license

Descripción del empleo

Palmetto is a consumer energy platform delivering solar, storage and home energy services. The Solar Field Service Technician will be based in the Los Angeles, CA area and report to the Team Lead of Service Operations.

The role focuses on timely, high-quality service to ensure customer expectations are met from Day 1 of operation. The technician supports Service, Installation and closeout activities, travels to sites, and helps build long-term relationships by delivering reliable performance and