Residential Shift Supervisor

New Haven; Provo (UT); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

401(k) with Match

Paid Time Off & Holidays

Employee Assistance Program

Job summary

New Haven is seeking a dedicated supervisor to oversee Mentors in a vibrant residential program for adolescent girls. You will lead shift operations, coordinate onboarding, and drive ongoing staff development within a trauma-informed, relationship-based care setting.

The role emphasizes collaboration with therapists and nurses, adherence to policies, and maintaining a safe, supportive environment. This on-site position requires a 21+ applicant with a high school diploma and Utah background check.

Qualifications

• Must be 21+ and hold a high school diploma or equivalent.
• Driver’s license with clean record and Utah background check.
• Willing to commit for 8 months and obtain a Food Handler’s Permit before starting.
• Policy-savvy with knowledge of company policies and procedures.
• Lead with leadership, teaching, motivation and team-building skills.
• Collaborate with therapists and nurses in an interdisciplinary team.
• Remain calm and communicate effectively during crises.

Responsibilities

• Lead with Purpose: supervise and support Mentors during shifts and recognize standout performance.
• Strategic Delegation: assign responsibilities to ensure smooth shift operations.
• Talent Onboarding: partner with HR to hire and onboard candidates for long-term success.
• Thorough Orientation: guide new hires through structured, checklist-based on-shift orientation.
• Continuous Development: facilitate weekly trainings and ongoing coaching to elevate performance.
• Performance Oversight: monitor staff performance with quarterly reviews.
• Accountability & Discipline: address performance issues with structured protocols.
• Clear Communication: share key shift updates during handoffs for continuity.
• Team Representation: advocate for your shift during interdisciplinary Treatment Team meetings.
• Safety Leadership: conduct quarterly safety drills and model best practices.

Skills

Leadership

Team-building

Communication

Crisis management

Policy understanding

Interdisciplinary collaboration

Coaching & mentoring

Education

High school diploma

Food Handler's Permit

Job description

Overview

Location:Spanish Fork, UT (on-site)Hourly Pay Rate: $21.00 - $23.00 an hour

Schedule:Tues/Thurs/Sat | 2:00pm-11:00pm

Wed 9:00am-1:00pmEvery other Sunday as needed

Additional shifts available to support full-time scheduling

Are you passionate about making a difference in the lives of adolescent girls? Are you studying or have a background in psychology, social work, behavioral science, or a related field? JoinNew Haven, a leading residential treatment center, and become a vital part of a mission-driven team dedicated to healing and transformation.

New Haven serves adolescent girls (ages 13–18) and their families through trauma-informed, relationship-based care. With campuses in Spanish Fork and Saratoga Springs, we offer a warm, home-like setting that blends therapeutic support with accredited academics. Our focus areas include trauma recovery, family systems, emotional regulation, and mental health.

Responsibilities

• Lead with Purpose:Supervise and support Mentors during shifts, recognizing standout performance and fostering a positive team culture.
• Strategic Delegation:Assign responsibilities effectively to ensure smooth, efficient shift operations.
• Talent Onboarding:Partner with HR to identify, hire, and onboard the right candidates for long-term success.
• Thorough Orientation:Guide new hires through a structured, checklist-based on-shift orientation.
• Continuous Development:Facilitate weekly training sessions and provide ongoing coaching to elevate team performance.
• Performance Oversight:Monitor and evaluate staff performance regularly, with formal quarterly reviews.
• Accountability & Discipline:Address performance issues professionally using structured disciplinary protocols.
• Clear Communication:Share key shift updates during handoffs to maintain continuity and transparency.
• Team Representation:Advocate for your shift during interdisciplinary Treatment Team meetings.
• Safety Leadership:Conduct quarterly safety drills and model best practices to maintain a secure environment.

Qualifications

• Meets Core Requirements:Must be 21+, hold a high school diploma (or equivalent), a valid driver’s license with a clean record, and pass a Utah State background check.
• Committed and Prepared:Willing to commit for a minimum of 8 months and obtain a Food Handler’s Permit before starting.
• Policy-Savvy:Well-versed in company policies, hiring and disciplinary procedures, and Mentor responsibilities.
• Student-Centered Knowledge:Understands student challenges, behavioral disorders, and medication protocols.
• Leadership-Driven:Leads by example with strong teaching, motivational, and team-building skills.
• Professional Collaboration:Works effectively with interdisciplinary teams including therapists and nurses.
• Calm Under Pressure:Skilled in communication, prioritization, and safely managing crisis situations when needed

Benefits

• Access to professional growth using our cutting-edge strategies and trainings with our exceptional leaders.
• Medical, Dental & Vision Insurance– Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave– Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage– Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match– Retirement savings with matching contributions after eligibility period.
• PTO & Holidays– Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP)– Free, confidential support for life’s challenges.

New Haven is an Equal Employment Opportunity Employer.We are committed to enriching the therapeutic and healing experience we offer through the diversity of our employees and community. We actively seek to recruit and support a broadly diverse staff who contribute to our excellence, diversity of viewpoints and experiences, and relevance in a global society.

New Haven does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities. #LI-AD2