Residential Shift Supervisor

Arrow Child & Family Ministries; Bel Air, Northern (MD, KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision

Parental leave

Retirement match

Paid time off

Mileage reimbursement

Tuition reimbursement

Learning & development

Job summary

Arrow Child & Family Ministries in Bel Air, MD seeks a Residential Counselor Supervisor to oversee a team of Residential Counselors, supervise activities, and ensure compliant documentation and treatment plans. The role emphasizes professionalism, crisis response, and collaboration with clinical staff to support behavior change in residents.

Responsibilities include mentoring staff, enforcing behavior policies, documenting care, and coordinating with medical and education activities while

Qualifications

• High School diploma or GED and at least three years’ experience working with children and families preferably in the child welfare industry or a combination of bachelor’s degree and less than three years relevant experience.

Responsibilities

• Assists in the management of team of Residential Counselors including scheduling and employee management.
• Supervises children in activities in order to observe or effect changes in their social behavior.
• Completes shift documentation including but not limited to residential case notes, incident reports, and resident inventory.
• Observes methods and techniques of clinical staff and participates in treatment of children through interaction, limit setting, and implementation of treatment plans.
• Promotes professionalism with counseling staff ensuring dress code, appropriate staff-resident interactions, etc.
• Escorts children to groups, interviews, meetings, mealtime, recreation, education activities, medical appointments, and participates in supervision and instruction.
• Maintains age-appropriate rules and enforces the behavior management system, including the proper conduct of children during work, recreation, and education activities.
• Trains and models skill sets to Residential Counselors.
• Supervises the administration of medication and documents medication administration, as ordered.
• Works to promote pro-social behavior by residents and prevent negative behaviors.
• Maintains professional boundaries between self and residents to ensure appropriateness in the working relationship.
• Provides crisis intervention as needed.
• Communicates all appropriate information internally and externally to facilitate the treatment of the resident.
• Attends trainings and meetings as required.
• Shares/transmits the mission and vision of Arrow Child & Family Ministries to staff and to clients and families served.
• Teaches rules, manners, policies for interpersonal relationships, and personal care.
• Review client files on a Periodic basis for the completeness and accuracy of residential documentation.
• Review client files on a quarterly basis to access service plan implementation, progress towards desired outcomes, and future appropriateness of service plan.
• Perform all duties within contract, state and federal regulations, Arrow policy, and COA standards.
• May be required to drive ACFM vehicles, be insurable with our auto insurance provider, and complete Arrow’s vehicle training.

Skills

Team management

Scheduling

Employee management

Crisis intervention

Observation of behavior

Documentation

Treatment plans

Professionalism

Communication with team

Resident safety

Education

High School diploma or GED

Bachelor's degree (preferred)

Job description

Overview

Responsible for daily care and supervision of children while in care. Supervises Residential Counselors.

Benefits Include

• Medical, dental, vision, and supplemental insurance options, including HSA match for qualifying contributions.
• Parental Paid Leave
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Mileage reimbursement.
• Tuition reimbursement available.
• Company sponsored learning and development

Responsibilities

Other duties may be assigned as necessary.

• Assists in the management of team of Residential Counselors including scheduling and employee management.
• Supervises children in activities in order to observe or effect changes in their social behavior.
• Completes shift documentation including but not limited to residential case notes, incident reports, and resident inventory.
• Observes methods and techniques of clinical staff and participates in treatment of children through interaction, limit setting, and implementation of treatment plans.
• Promotes professionalism with counseling staff ensuring dress code, appropriate staff-resident interactions, etc.
• Escorts children to groups, interviews, meetings, mealtime, recreation, education activities, medical appointments, and participates in supervision and instruction.
• Maintains age-appropriate rules and enforces the behavior management system, including the proper conduct of children during work, recreation, and education activities.
• Trains and models skill sets to Residential Counselors.
• Supervises the administration of medication and documents medication administration, as ordered.
• Works to promote pro-social behavior by residents and prevent negative behaviors.
• Maintains professional boundaries between self and residents to ensure appropriateness in the working relationship.
• Provides crisis intervention as needed.
• Communicates all appropriate information internally and externally to facilitate the treatment of the resident.
• Attends trainings and meetings as required.
• Shares/transmits the mission and vision of Arrow Child & Family Ministries to staff and to clients and families served.
• Teaches rules, manners, policies for interpersonal relationships, and personal care.
• Review client files on a Periodic basis for the completeness and accuracy of residential documentation.
• Review client files on a quarterly basis to access service plan implementation, progress towards desired outcomes, and future appropriateness of service plan.
• Perform all duties within contract, state and federal regulations, Arrow policy, and COA standards.
• May be required to drive ACFM vehicles, be insurable with our auto insurance provider, and complete Arrow’s vehicle training.

Qualifications

High School diploma or GED and at least three (3) years’ experience working with children and families preferably in the child welfare industry or a combination of bachelor’s degree and less than three (3) years relevant experience.