Residential Services Manager — Developmental Disabilities

ViaQuest; Youngstown (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid training

Benefits package

Job summary

ViaQuest Residential Services in Youngstown, OH is hiring for a full-time on-call role that focuses on delivering quality supports to individuals with developmental disabilities in their homes. The position offers a stable annual salary of $48,000 and includes paid training and a comprehensive benefits package.

Responsibilities include coordinating services, supervising Direct Support Professionals, ensuring effective behavior support strategies, and maintaining strong communication with

Qualifications

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required.
• Bachelor's or Master's level degree in a related field is preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.
• Valid Drivers License
• Motor Vehicle Record Must meet ViaQuest's Authorized Driver Criteria

Responsibilities

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Skills

Customer service

Communication

Supervisory experience

Education

High school diploma/GED

Bachelor's or Master’s degree (preferred)

Job description

ViaQuest Residential Services in Youngstown, OH is hiring for a full-time on-call role that focuses on delivering quality supports to individuals with developmental disabilities in their homes. The position offers a stable annual salary of $48,000 and includes paid training and a comprehensive benefits package.

Responsibilities include coordinating services, supervising Direct Support Professionals, ensuring effective behavior support strategies, and maintaining strong communication with