Residential Services Manager: 24/7 Shelter Ops

Ywcae Ns; Evanston (IL); On-site; USD 51,555 - 57,283; Full time

Job summary

Ywcae Ns is looking for a Residential Services Manager in Evanston, Illinois. The role involves maintaining a safe and compassionate environment for survivors of domestic violence and overseeing the daily operations of emergency shelter programs.

This on-site position focuses on program management, staff supervision, and building a community for residents. Candidates should have experience in residential services and a passion for supporting individuals in crisis.

Qualifications

• At least 3 years of experience working with survivors of trauma.
• Minimum 3 years in a residential facility with increasing responsibilities.
• 1 year in a supervisory role, assisting in hiring and training.

Responsibilities

• Lead and oversee residential programming and operations.
• Ensure compliance with operational standards and protocols.
• Support staff and volunteers in crisis response and programming.

Skills

Operational leadership

Crisis response

Interpersonal communication

Staff training

Community engagement

Education

High School Diploma or equivalent

Bachelor’s degree in social work or related field

Tools

Microsoft Office Suite

Online case management systems

Job description

Ywcae Ns is looking for a Residential Services Manager in Evanston, Illinois. The role involves maintaining a safe and compassionate environment for survivors of domestic violence and overseeing the daily operations of emergency shelter programs.

This on-site position focuses on program management, staff supervision, and building a community for residents. Candidates should have experience in residential services and a passion for supporting individuals in crisis.