Resident Services Director

Hacsla; Shreveport (LA); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid annual and sick leave

Job summary

Hacsla in Shreveport is hiring a Resident Services Director to lead and manage partnerships and programs supporting individuals and families. The role involves overseeing programs such as Family Self-Sufficiency and supervising staff while ensuring quality services are delivered. Candidates should hold a Bachelor’s degree in Social Sciences or a related field, possess five years of social service experience including case management, and be able to obtain Family Self-Sufficiency Certification. Competitive salary and benefits are offered.

Qualifications

• Minimum education requirement: Bachelor’s degree in Social Sciences or related field from an accredited college or university.
• Five years of responsible community or social service experience that includes case management.
• Possession or ability to obtain a Family Self‑Sufficiency Certification.

Responsibilities

• Develop and maintain a network of supportive services for individuals and families.
• Oversee contracts with community partners.
• Coordinate improved services for residents in subsidized units.
• Conduct research and write grants to secure funding.
• Supervise staff managing various resident services.

Skills

Leadership

Community engagement

Grant writing

Program management

Case management

Education

Bachelor’s degree in Social Sciences or related field

Job description

The Housing Authority of the City of Shreveport (HACS) provides quality affordable housing to low-income families and individuals through the effective and efficient administration of housing assistance programs.

Job Description

RESIDENT SERVICES DIRECTOR

General Description of Position

The Resident Services Director supports the Housing Authority’s mission by providing quality management, leadership, and oversight of the partnerships, programs, and activities of the Resident Services Department, including but not limited to the Family Self‑Sufficiency program, Homeownership Program, Substance Abuse Prevention Programs, Financial Counseling and supportive services for formerly homeless individuals and families. The Director supports and supervises staff and develops and implements programs based on resident needs.

Essential Functions

• Develop and maintain a comprehensive network of education, job training, drug prevention and education, economic development, and supportive services for individuals and families.
• Oversee and administer contracts and memorandums of understanding with appropriate community partners.
• Attend appropriate community meetings to increase access to resources and to support agency goals.
• Work with other Housing Authority staff to coordinate and improve services for residents living in HUD subsidized units (Public Housing and Section 8) and Housing Authority owned units.
• Work with community leaders, Housing Authority Program Managers, and tenants to identify tenant needs, leverage support, implement solutions, and support agency goals.
• Research similar programs and conduct literature reviews on a regular basis to ensure programs are effectively and efficiently run.
• Conduct research and write grants to obtain needed funding to support all Resident Services programs.
• Plan and coordinate special events and programs as assigned.
• Regularly audit program files to assure files reflect services provided and meet requirements.
• Supervise staff who administer self‑sufficiency, homeownership, substance abuse prevention, financial counseling, homeless housing and other resident services.
• Provide individual support and assistance to Resident Services staff.
• Act as liaison betweenprogram participants and various community resources.
• Promote agency mission and strategic plan by writing objectives into staff performance plans.
• Prepare reports for theprogram by individual participants and submit to the Executive Director.

Education and Experience

• Minimum education requirement: Bachelor’s degree in Social Sciences or related field from an accredited college or university.
• Five (5) years of responsible community or social service experience that includes case management.
• Possession or the ability to obtain a Family Self‑Sufficiency Certification.

Starting Salary: $65,000 Annually (based on qualifications and experience)

Health, dental, vision and life insurance

Paid annual and sick leave

Qualifications

• Minimum education requirement: Bachelor’s degree in Social Sciences or related field from an accredited college or university.
• Five (5) years of responsible community or social service experience that includes case management.
• Possession or the ability to obtain a Family Self‑Sufficiency Certification.

Additional Information

All your information will be kept confidential according to EEO guidelines.