Residential Service Plumber — Uncapped Earnings + Car

Benjamin Franklin Plumbing, LLC; Melbourne (FL); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Company take-home vehicle

Fuel card

Company iPad

Industry-leading technical training

Customer service, communication, sales

Job summary

Benjamin Franklin Plumbing-Service Minds is seeking experienced Residential Service Plumbers to independently run service calls, diagnose issues, perform repairs, and educate homeowners. You will handle water heaters, faucets, drains, and more, while delivering an exceptional customer experience from start to finish.

The role emphasizes safety, professionalism, and integrity, with ongoing training and advancement opportunities across Service Minds.

Qualifications

• 2+ years of hands-on residential plumbing service experience.
• Experience independently running residential plumbing service calls.
• Strong plumbing diagnostic and troubleshooting skills.
• Experience with residential plumbing repairs, maintenance, replacements, and installations.
• Knowledge of residential plumbing systems, equipment, and industry best practices.
• Experience working with water heaters, fixtures, water lines, drains, and other common residential plumbing systems.
• Ability to identify plumbing concerns and determine appropriate solutions.
• Excellent customer service skills and the ability to build trust with homeowners.
• Strong communication skills and the ability to clearly explain plumbing issues, solutions, and recommendations.
• Comfort with sales, presenting service options, and recommending repairs, replacements, and upgrades based on customer needs.
• Ability to educate customers and provide options without relying on high-pressure sales tactics.
• Ability to meet performance goals and KPIs while maintaining a customer-first approach.
• Strong problem-solving and decision-making skills.
• Commitment to quality workmanship, professionalism, and integrity.
• Ability to manage your time and independently run your daily service calls.
• Ability to work effectively in a fast-paced, performance-driven environment.
• Motivation to continuously learn, improve, and grow within the plumbing trade.
• Valid driver's license with a clean driving record.
• Ability to successfully complete required background and drug screening

Responsibilities

• Independently run service calls and help homeowners keep their plumbing systems safe, reliable, and operating properly.
• Diagnose and troubleshoot residential plumbing issues.
• Perform plumbing repairs, maintenance, replacements, and installations.
• Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems.
• Identify plumbing concerns and recommend appropriate solutions.
• Perform thorough evaluations of residential plumbing systems when appropriate.
• Clearly explain findings and recommendations to homeowners.
• Present repair, replacement, and upgrade options based on the customer's needs.
• Educate homeowners so they can make informed decisions about their plumbing systems.
• Be comfortable with sales and confidently recommend appropriate solutions without relying on high-pressure tactics.
• Identify opportunities to improve the safety, reliability, efficiency, and performance of a customer's plumbing system.
• Build trust and long-term relationships with customers.
• Complete work according to applicable plumbing codes, safety requirements, and company standards.
• Document calls, findings, recommendations, photos, and completed work accurately in ServiceTitan.
• Maintain clean, organized tools, equipment, vehicles, and work areas.
• Protect customers' homes and property while performing work.
• Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride.

Job description

Benjamin Franklin Plumbing-Service Minds is seeking experienced Residential Service Plumbers to independently run service calls, diagnose issues, perform repairs, and educate homeowners. You will handle water heaters, faucets, drains, and more, while delivering an exceptional customer experience from start to finish.

The role emphasizes safety, professionalism, and integrity, with ongoing training and advancement opportunities across Service Minds.