Residential Service Dispatcher / HVAC - Jacksonville, FL

Florida Home Air Conditioning; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading provider of residential services as a Residential Service Dispatcher in Jacksonville. This role offers a dynamic work environment with opportunities for professional growth and competitive pay. As a Dispatcher, you'll play a crucial role in ensuring customer satisfaction by efficiently coordinating technician dispatch. With comprehensive training and a supportive team, this position is ideal for those looking to advance their careers in a thriving industry. Enjoy great benefits including low-cost health insurance and paid time off while contributing to a company that values your skills and dedication.

Benefits

Access to insurance available at 31 days of employment

Low-cost Medical Insurance options

Dental and Vision Insurance options

Health Savings Account or Flexible Spending Account

401(k) with company match

Paid Time Off & Holiday Pay

Company paid life insurance

Qualifications

• Exceptional customer service skills for inbound and outbound calls.
• Proficiency with computers and Microsoft Office applications.

Responsibilities

• Ensure technicians are efficiently dispatched and customer needs prioritized.
• Relay customer information accurately to field employees.

Skills

Exceptional customer service skills

Proficiency with computers

Microsoft Office

Multi-line phone systems

Knowledge of local area

Job description

Residential Service Dispatcher / HVAC - Jacksonville, FL

Join to apply for the Residential Service Dispatcher / HVAC - Jacksonville, FL role at Florida Home Air Conditioning

Overview

Florida Home Air Conditioning, in partnership with American Residential Services, is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing, and Electrical solutions for over 45 years since its establishment in 1975.

What We Offer

• Access to insurance available at 31 days of employment
• Low-cost Medical Insurance options, starting at $5 per week
• Dental and Vision Insurance options
• Health Savings Account or Flexible Spending Account
• 401(k) with company match
• Paid Time Off & Holiday Pay
• Company paid life insurance
• Learn more at www.myarsrewards.com

Pay Range

Starting at $18 - $20 / hour

Schedule

Friday - Monday, 8am - 7pm

Responsibilities

At ARS, your customer service delivery is valued, and career growth opportunities are abundant. We seek an experienced Dispatcher to ensure technicians are efficiently dispatched and customer needs are prioritized. Responsibilities include taking customer information from our system and relaying it accurately to field employees.

What Dispatchers Can Expect

• Year-round work supporting multiple trades and busy seasons
• Competitive pay based on skills and availability

• Paid orientation, training, and weekly direct deposit payroll
• Modern office environment with quality equipment and a supportive team
• Comprehensive training including technical, sales, safety, leadership, and systems training
• Professional growth through a national network with transfer opportunities

Benefits

• Health insurance options starting as low as $5/week, with HSA and FSA options
• Dental and Vision insurance
• 401(k) with weekly match
• 13 PTO days plus 8 paid holidays
• Company-paid life insurance, short-term and long-term disability, with additional options available
• Partner discounts on childcare, cell phones, auto, insurance, etc.

Qualifications

• Exceptional customer service skills for inbound and outbound calls
• Proficiency with computers, Microsoft Office, and multi-line phone systems
• Must report to the office; this is not a remote position
• Flexibility to work assigned shifts and weekends as needed
• Knowledge of the local area for efficient technician navigation
• Pre-employment drug screening and background checks required

Additional Information

Potential compensation ranges are provided but not guaranteed. Sign-on bonuses may be available based on experience, paid per offer terms. ARS is an equal opportunity employer. For privacy policy details, visit https://www.ars.com/privacy-policy.