Part-Time Residential Services Coordinator

LifeMoves; Redwood City (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

LifeMoves | Redwood Family House in Redwood City, CA seeks a Residential Service Coordinator to support 10 families. You will respond to client needs, help with daily tasks, and ensure a welcoming, safe environment.

This on-site role emphasizes compassion, confidentiality, and collaboration with volunteers and staff. The position includes weekend shifts, coordination of meals and supplies, and documented care.

Qualifications

• High School Diploma or GED required; 2–3 years related experience may substitute.
• Comfort using Microsoft and Google Suites, email, and databases for admin tasks.
• Ability to stay calm, empathetic, and professional in stressful situations.

Responsibilities

• Provide calm crisis response and connect clients to appropriate resources as needed.
• Support daily operations with radical hospitality, professionalism, and compassion.
• Monitor site safety through rounds and camera observation; report issues promptly.
• Manage facility meals, supplies, and donations with proper inventory.
• Assist with welcomes, move-ins, transitions, and room preparation.
• Maintain confidentiality and ethical conduct in all interactions.

Skills

Care, Respect, Empathy

Emotional Regulation

Documentation

Organization/Prioritization

Time Management and Reliability

Proactive Collaboration

Education

High School Diploma or GED

2-3 years related experience substitute

Tools

Microsoft Office

Google Workspace

Databases

Job description

Job Details: Job Location: Redwood Family House - Redwood City, CA 94061, Salary Range: $21.00 - $23.00 Hourly, SHIFT - Saturday and Sunday; 4:00PM-12:00AM

Pay: $21.00-$23.00/hourly

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987.

Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves | Redwood Family House (RFH) provides interim supportive housing in Redwood City to 10 families. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy.

The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.

The Redwood Family House Residential Service Coordinator plays an important role in keeping the program site safe, welcoming, and running smoothly. Reporting to the Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed. Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies.

This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis.

Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.

ESSENTIAL JOB RESPONSIBILITIES

• Provide calm, supportive crisis response and connect clients to appropriate resources as needed
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
• Monitor site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment. Report maintenance or pest issues promptly and support pest control efforts by maintaining cleanliness and preparing spaces for treatment as needed.
• Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage.
• Support team collaboration by creating reports, updating shift logs and participating in meetings.
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all.
• Conduct welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed.

General Agency Responsibilities

• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Perform other duties as assigned to meet program and organizational needs.

Qualifications: QUALIFICATIONS

Educational Requirements: High School Diploma or GED required; 2-3 years of consistent equivalent experience in related field may substitute for formal education. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.

Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks.

Service Level Qualifications:

• Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning and practing DEIB and relentless engagement by welcoming everyone with kindness, dignity, and respect.
• Emotional Regulation: Manages stress and emotions professionally, remaining calm, professional, and supportive even under pressure; applies de-escalation techniques to support safety and positive outcomes.
• Documentation: Maintains clear, unbiased, and professional documentation and communication.
• Organization/Prioritization: Demonstrates strong organization, attention to detail, and initiative to ensure smooth operations and positive engagement with clients, colleagues, and partners.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy.
• Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
• Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.
• Time Management and Reliability: Manages workload effectively and meets deadlines.
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.

ADDITIONAL REQUIREMENTS

Mandatory in-person attendance at our 3-day, New Hire Orientation typically hosted Monday, Tuesday and Wednesday, 8am-5pm, at our Santa Clara, CA office.

Contingent Upon:

• Satisfactory results of a background check
• Satisfactory results of a DMV Motor Vehicle Record Check
• Valid California driver's license, reliable transportation, and current vehicle insurance
• Proof of clear TB test dated within 60 days of hire

WORKING CONDITIONS

• On-site, in-person working requirements: Onsite
• Supervisory Responsibilities: None
• Travel: This role may include small amounts of travel to trainings and admin events
• Physical Demands: Duties may require sitting, standing, walking, climbing stairs, reaching, reading, using computers or other equipment, communicating and exchanging information with others, and lifting or moving up to 25 lbs. LifeMoves provides reasonable accommodations to support performance of essential job functions, as required by law.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities:

LifeMoves is an equal opportunity employer. Candidates from all backgrounds, including bilingual, bi-cultural, BIPOC, Native and/or Indigenous, LGBTQIA+, and disabled applicants are encouraged to apply. Reasonable accommodation is available for qualified individuals with disabilities during the application process.

This job description may be updated at any time to reflect changing organizational needs.