Residential Service Coordinator (Case Manager) I

Volunteers of America Chesapeake & Carolinas; Baltimore (MD); On-site; USD 42,000 - 55,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas is seeking a Resident Services Coordinator I to develop and monitor individual program plans for residents, coordinating intake, assessments, and employment activities. The role requires engaging with residents on an ongoing basis to ensure progress and compliance with policies.

The RSC I will supervise activities, coordinate community-based programs, and assist in release planning, with emphasis on documentation, cross‑agency collaboration, and

Qualifications

• Bachelor's Degree in human services, criminal justice, social work or related field required.
• 1 year of employment experience in human services, corrections, or community-based services provision required.
• Experience with community corrections services preferred.

Responsibilities

• Conduct intake procedures with assigned residents and review policies.
• Develop and implement individual program plans; meet with residents regularly.
• Supervise and document residents' needs; coordinate activities and community involvement.
• Participate in program groups/classes and counseling programs.
• Coordinate and monitor resident releases and community release plans.
• Maintain resident files per procedures and standards.
• Record case activities in the electronic management system; ensure audit readiness.
• Attend staff meetings and represent the program to partners and funders.

Skills

Oral communication

Written communication

Relationship building

Organization skills

Problem solving

Education

Bachelor's Degree in human services, criminal justice, social work or related field

Tools

Word processing

Spreadsheet software

Job description

The Resident Services Coordinator I (RSC I) is responsible for developing, coordinating and monitoring the individual program plan for each resident assigned to them. This includes the intake-assessment-program review team process, employment-vocational-educational activities, and progress and treatment activities.

RESPONSIBILITIES

• Conduct intake procedures with assigned residents (e.g., review BOP regulations, Agency/program policies, rules & regulations regarding employment, privileges, contraband, conduct).
• Work with assigned resident(s) to develop & implement individual program plans, goals, & meet with residents on an on‑going basis to ensure compliance (e.g. review program reports, logs regarding conduct, completion of assigned tasks, incident reports).
• Supervise, monitor, and document the needs of assigned residents identifying and coordinating appropriate activities and participation, in‑house and in the community, including educational/vocational/ employment acquisition and performance activities. Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons.
• Participate as needed in the provision of programs groups/classes, including counseling programs, T‑DAT and out‑patient treatment programs.
• Coordinate and monitor resident releases from VOAC including the development and verification of community release plans in compliance with program procedures.
• Maintain complete resident files on each assigned resident in compliance with program procedures, Federal Bureau of Prisons and ACA standards.
• Document and record case activities and reports via the electronic case management database; review case files to ensure on‑going audit‑ready status.
• Participate in Program Review Team Meetings.
• Act as an advocate for assigned resident(s) with outside entities, which provide needed programs & services (e.g., housing, employment, alcohol, substance abuse, prescription drugs) in order to determine client eligibility, ensure program criterion are met, identify barriers to success and ways to overcome such.
• Perform coverage duties as needed (e.g., conduct alcohol/drug testing, issue incident reports, maintain logs, files, records; screen visitors; respond to inquiries from family members, probation/parole authority authorities regarding violations).
• Drive on company business and/or transport clients as required.
• Participate in the provision of pre‑service and in‑service training for staff as directed.
• Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment.
• Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards.
• Attend staff meetings and other VOAC work‑related meetings and functions.
• Assist in ensuring the facilities compliance with the American Correctional Associations standards for accreditation.
• Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
• Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EFFECT ON END RESULT

• To maintain and improve resident programs and services.
• Enhancement of resident participation in the program and its services such that their individual needs can be met.
• To implement successful release planning to ensure residents smooth transition to community life.
• To facilitate and monitor residents participation and successful completion of the program.
• To assist in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents and the requirements of the Federal Bureau of Prisons and American Correctional Association

REQUIREMENTS

• The RSC I position requires a Bachelors Degree in a field of human services, criminal justice, social work or other related field.
• With 1 year of employment experience in human services, corrections, or community‑based services provision with various populations is required.
• Experience with community corrections services is preferred.
• RSC I candidates should possess effective oral and written communication skills.
• Ability to develop effective working relationships with residents, staff and community partners are also required.
• Strong organization skills, problem‑solving skills and judgment are desired.
• Preference will be given to those with proven record keeping, report writing skills and other case management skills.
• The successful candidate must also have a working knowledge of computer word processing and spreadsheet programs.

OTHER

• This position may require driving a company and/or personal vehicle. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
• Valid drivers license in jurisdiction of residence
• Valid vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
• May be required to drive a van
• Acceptable Criminal background check
• Negative Drug and Negative Tuberculosis screening
• CPR/First Aid Certification must be acquired within 60 days of employment and maintained once employed.

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time