Residential Security Systems Professional

Brinks-Home-4; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Paid Time Off

HSA/FSA

Life Insurance

Disability

Parental Leave

Mental Health Benefits

Volunteer Hours

Job summary

Brinks Home is seeking a Lead Alarm & Certified Security Professional to join our Phoenix-area team. You will lead residential installs, design systems, and install with a focus on white-glove customer service while ensuring regulatory compliance and safety.

You will troubleshoot, install, test, and maintain systems, work with care teams to meet customer needs, and uphold high standards of quality and professionalism on every site.

Qualifications

• 5+ years in residential alarm installations.
• Excellent problem-solving and attention to detail.
• Valid driver’s license and clean driving record.
• Certifications and licenses are a plus.

Responsibilities

• Install, test, and configure alarm systems at customer sites.
• Troubleshoot and resolve technical issues.
• Drill, wire, and run cabling in multi-level homes.
• Maintain safety and ensure customer satisfaction.
• Record inventory and manage equipment across jobs.
• Collaborate with care team to meet customer needs.

Skills

Alarm installation experience

Problem solving

Detail oriented

Customer service

Driver's license

Education

HS Diploma or GED

Certifications/licenses (plus)

Job description

Brinks Home™is a leader in thesmart security industry,protectingoveronemillion people across the U.S., Canada, and Puerto Rico.Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determinedLead Alarm & Certified Security Professionalwho embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Certified Security Professional role is for tenured industry proven technicians with white glove customer experience success. You will play an integral role in supporting a customized approach to new installations with next level of customer relationships. The role entails visiting customer sites through the workday, completing walkthroughs, designing systems, installations with tech enhancements while partnering with our care team to ensure all customer needs are met. Additionally, you will serve as a tech expert in residential “custom home” installations while ensuring our compliance with all relevant regulations.

Key Responsibilities:

• Experience with these specific alarm panels: Qolsys 4 and 5, Honeywell (Vista 20 and 128), DSC (1864,1616,) Concord 4, and familiar with others such as DMP, 2GIG and Ademco.
• Ability to troubleshoot technical problems.
• Proficient in drillingfor,dropping,andrunning wires in multi-level homes.
• Replace/Install system components as assigned: add-on’s, conversions, takeovers, new installs, and service.
• Ability to properly maintain and record inventory transactions job to job.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customer’s system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction.
• Maintain a clean and organized fleet vehicle.

Requirements:

• 5 plus years of industry experience in residential alarm installations
• Excellent problem-solving abilities.
• Detail-oriented and committed to delivering high-quality results.
• Relevant certifications and licenses are a plus.
• H.S. Diploma or GED
• Good driving record and Valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
• Medical
• Dental
• Vision
• 401(k)withEmployerMatch
• Paid Time Off & Paid Holidays
• HSA/FSA
• Life& AD&DInsurance
• Disability Coverage
• Maternity/Parental Leave
• Mental & Physical Health Benefits
• Employee Resource Groups
• Volunteer Hours
• Discounted Equipment & Monitoring
• Employee Referral Program
• andContinuing Education
• To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.