Residential Security Systems Professional

Brinks Home; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) with employer match

Paid time off

Life & AD&D Insurance

Job summary

Brinks Home is seeking a seasoned Lead Alarm & Certified Security Professional to deliver high-quality residential security systems and white-glove customer service. You will design, install, and test custom security solutions while guiding junior team members and coordinating with care teams to meet client needs.

Ideal candidates have 5+ years of residential alarm experience, strong problem-solving skills, a sharp eye for detail, and relevant certifications.

Qualifications

• 5+ years of industry experience in residential alarm installations.
• Excellent problem-solving abilities.
• Detail-oriented and committed to delivering high-quality results.
• Relevant certifications and licenses are a plus.
• HS Diploma or GED required.
• Good driving record and Valid driver’s license.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements.

Responsibilities

• Design systems for new installations and customer walkthroughs.
• Install, replace, and service alarm components.
• Troubleshoot technical problems.
• Test equipment and verify signals for service activation.
• Maintain inventory records by job site.
• Drive quality customer experiences with clean workspaces and professional demeanor.
• Identify opportunities to improve system usage for customers.

Skills

5+ years residential alarm installs

Problem solving

Detail oriented

Customer service

Valid driver’s license

Climbing ladders

Work in confined spaces

Certifications/licenses

Education

High School Diploma or GED

Job description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Lead Alarm & Certified Security Professional who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Certified Security Professional role is for tenured industry proven technicians with white glove customer experience success. You will play an integral role in supporting a customized approach to new installations with next level of customer relationships. The role entails visiting customer sites through the workday, completing walkthroughs, designing systems, installations with tech enhancements while partnering with our care team to ensure all customer needs are met. Additionally, you will serve as a tech expert in residential "custom home" installations while ensuring our compliance with all relevant regulations.

Key Responsibilities:

• Experience with these specific alarm panels: Qolsys 4 and 5, Honeywell (Vista 20 and 128), DSC (1864,1616,) Concord 4, and familiar with others such as DMP, 2GIG and Ademco.

• Ability to troubleshoot technical problems.

• Proficient in drilling for, dropping, and running wires in multi-level homes.

• Replace/Install system components as assigned: add-on's, conversions, takeovers, new installs, and service.

• Ability to properly maintain and record inventory transactions job to job.

• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.

• Identify opportunities to improve the use and functionality of the customer’s system and provide those recommendations.

• Maintain safety practices to prevent against injury and damage to property.

• Maintain a clean and organized workspace / job site, ensuring customers satisfaction.

• Maintain a clean and organized fleet vehicle.

Requirements:

• 5 plus years of industry experience in residential alarm installations

• Excellent problem-solving abilities.

• Detail-oriented and committed to delivering high-quality results.

• Relevant certifications and licenses are a plus.

• H.S. Diploma or GED

• Good driving record and Valid driver’s license.

• Excellent customer service skills.

• Working knowledge of how an alarm system operates.

• Must be ok with climbing ladders and working at heights.

• Must be ok working in tight spaces such as crawlspaces, attics and basements

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:

• Medical, Dental,Vision, 401(k)withEmployerMatch, Paid Time Off & Paid Holidays,HSA/FSA,Life& AD&DInsurance,Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits,Employee Resource Groups,Volunteer Hours, Discounted Equipment & Monitoring,Employee Referral Program, andContinuing Education

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#equalopportunityemployer #veteranfriendly