Residential Sales Team Lead

Empire Telephone Corp.; New York (NY); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Performance incentives

Competitive earnings

Job summary

Empire Fiber Internet is seeking a Residential Sales Team Lead in Prattsburgh, NY. You will guide a motivated group of Sales Representatives, mentoring them as they engage homeowners with 100% fiber Internet and drive upgrades in local neighborhoods.

You’ll provide day-to-day support, share practical selling tips, and coordinate leadership updates while expanding Empire Fiber Internet’s service areas. This leadership role combines hands-on field activity with team development.

Qualifications

• Proven record of meeting or exceeding sales targets.
• Excellent communication and relationship-building skills.
• Willingness to support and mentor fellow representatives and recognize when an issue needs management attention.
• Valid driver’s license and ability to travel within assigned territory.
• Familiarity with CRM systems and residential sales tools, preferred.

Responsibilities

• Serve as first point of contact for the door-to-door sales representatives.
• Provide general guidance on products, approved offers, sales processes, and available resources.
• Support and mentor new and existing sales representatives.
• Share practical selling tips and provide occasional field shadowing.
• Communicate leadership updates and process changes to the team.
• Share recurring questions and field feedback with sales leadership.
• Escalate customer, policy, or personnel issues when management involvement is needed.

Skills

Sales targets

Communication

Relationship building

Mentoring

Travel ready

Tools

CRM software

Job description

Empire Fiber Internet is seeking a Residential Sales Team Lead in Prattsburgh, NY

Empire Fiber Internet is expanding rapidly, and we’re looking for a Sales Lead who wants to provide support to our motivated group of Sales Representatives and help homeowners upgrade to the fastest, most reliable Internet available.

If you enjoy motivating people, building relationships, and getting rewarded for your results, this is an opportunity to join a company that’s transforming connectivity across the communities we serve.

As a Residential Sales Team Lead, you’ll go door-to-door in residential neighborhoods to introduce customers to the benefits of 100% fiber Internet and help them upgrade to a faster, more reliable experience. You'll provide day-to-day support and guidance to residential sales representatives across Empire Fiber Internet's service areas, build relationships within neighborhoods, and play a key role in expanding our growing fiber network.

Why Sales Professionals Choose Empire Access

• High-demand product – fiber Internet is the fastest-growing technology in telecom
• Strong earning potential with performance incentives
• High-demand product supported by a great customer experience
• Join a rapidly expanding company bringing next-generation connectivity to more communities
• Show your leadership skills

What You’ll Do

• Serve as first point of contact for the door-to-door sales representatives.
• Provide general guidance on products, approved offers, sales processes, and available resources.
• Support and mentor new and existing sales representatives.
• Share practical selling tips and provide occasional field shadowing.
• Communicate leadership updates and process changes to the team.
• Share recurring questions and field feedback with sales leadership.
• Escalate customer, policy, or personnel issues when management involvement is needed.

Who Thrives in This Role

• Self-motivated individuals driven to succeed
• Sales professionals who enjoy meeting new people and building relationships
• Competitive personalities motivated by achieving and exceeding goals
• Individuals who enjoy working independently and managing their own territory
• Strong communicators who can simplify technology for customers

Basic Qualifications

• Proven record of meeting or exceeding sales targets
• Excellent communication and relationship-building skills
• Willingness to support and mentor fellow representatives and recognize when an issue needs management attention
• Valid driver’s license and ability to travel within assigned territory
• Familiarity with CRM systems and residential sales tools, preferred.

Successful candidates have aworking knowledge of day-to-day sales processes and often come from direct sales backgrounds such as solar, home improvement, roofing, alarms, pest control, or telecommunications.

Compensation

Annual earning potential: $110,000–$125,000 annually, including the $39,500 annual base salary.

Includes base compensation and performance incentives, with opportunities to exceed targets.

Top performers consistently exceed the listed earning range.

Work Environment

This is a community-based sales role where you’ll spend time in neighborhoods connecting with homeowners and introducing them to the benefits of fiber Internet.

Representatives should be comfortable engaging with potential customers in person and building relationships within the communities we serve.

About Empire Fiber Internet

Empire Fiber Internet is one of the fastest-growing fiber optic Internet providers in the United States. Our award-winning network delivers ultra-fast Internet, TV, and phone services to residential and business customers, helping communities stay connected with reliable, future-ready technology.

Equal Employment Opportunity Commitment:

Empire Fiber is an equal opportunity employer.