Residential Sales Consultant I

Service Experts; Buffalo (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous PTO

Health coverage (Medical, Dental, Vision)

Company-paid life insurance

Investing in professional development

Job summary

Service Experts in Buffalo, NY is seeking a Residential Sales Consultant (RSC) to diagnose homeowners' comfort needs and provide innovative HVAC solutions. In this outside sales position, you will leverage leads to maximize sales opportunities.

The ideal candidate has a minimum of 2 years of sales experience and a commitment to customer-focused service. This role offers significant earnings potential with top performers making $90,000-$120,000 annually, plus competitive benefits and a supportive culture.

Qualifications

• 2+ years of proven sales experience, preferably B2C.
• Ability to navigate residential environments and climb ladders.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Present tailored comfort options to customers.
• Build lasting relationships with customers.
• Drive growth by closing sales effectively.
• Collaborate with technical teams during site visits.
• Stay updated on market trends and technologies.

Skills

Business development abilities

Negotiation skills

Customer service

Communication

Education

High school degree or GED required

Bachelor’s degree preferred

Job description

Welcome!

As a Residential Sales Consultant (RSC), you are a trusted advisor for homeowners, diagnosing their comfort needs and offering innovative solutions. This is an outside sales position that blends consultative selling, customer education, and relationship management. You will maximize your success by leveraging internal warm leads, company-provided lead pipelines, and traditional self-generation techniques to close residential HVAC and water heater opportunities.

Key Responsibilities

• Consultative Selling: Present tailored comfort options for high-efficiency HVAC and water heater systems to new and established customers.
• Customer Experience Champion: Build lasting relationships through a customer-focused approach, ensuring satisfaction, trust, and retention.
• Sales Generation: Drive growth by working both incoming internal leads and your own prospect pipeline to close sales.
• Onsite Collaboration: Partner with our technical team members during site visits to ensure solutions are perfectly tailored to the home’s requirements, fostering a 100% satisfaction experience.
• Industry Expertise: Remain a market expert, staying updated on the latest trends, energy-efficient technology, and innovative service methods.

Desired Skills And Qualifications

• Education: High school degree or GED required. A Bachelor’s degree or related professional sales certifications preferred.
• Experience: 2+ years of proven sales experience, with a preference for direct-to-consumer (B2C) selling.
• Skills: Strong business development abilities, excellent negotiation skills, and a talent for closing sales.
• Communication: Demonstrated ability to educate customers and present technical concepts clearly. Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate that into business solutions the business can offer.
• Commitment: A dedication to providing high-quality, customer-focused service.
• Requirements: Valid driver’s license with an acceptable driving record.
• Physical Demands: Ability to navigate residential environments, including climbing ladders and maneuvering in attics, basements, and crawl spaces to accurately assess customer needs.
• Flexibility: Available to work flexible hours to meet customer demand and on-call shifts as needed. Ability to consistently demonstrate a positive attendance record.

Why You Should Join the Service Experts Team

• Earning Potential: Top performers earn exceptionally well through competitive base salary + commission.
• Our Average Sales Professionals earn an average of $90,000-$120,000 annually. Top performers can earn more.
• Generous PTO provided.
• Supportive Culture: We believe in training, mentorship, and investing in your professional development.
• Health Coverage: Company-sponsored Medical, Dental, and Vision to keep your paycheck where it belongs.
• Fully Equipped: We provide your smartphone, tablet, uniforms, and a tool replacement program.
• Protection: Company-paid Life Insurance plus optional Short/Long-term Disability for you and your family.
• And so much more!

Minimum Experience: 0 - 2 years. Minimum Education: Bachelor's Degree.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].