Residential Sales Consultant I

Service Experts; Raleigh (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary + commission

Health coverage

Generous PTO

Life Insurance

Disability insurance

Smartphone & tablet provided

Job summary

Service Experts Heating & Air Conditioning is seeking an outside Residential Sales Consultant (RSC) to advise homeowners on comfort solutions and close HVAC and water heater opportunities.

This role blends consultative selling, customer education, and relationship management, leveraging internal warm leads and your own prospecting to build trust and drive growth with a 100% satisfaction focus.

Qualifications

• Education: High school degree or GED; a Bachelor's degree or related sales certifications preferred.
• Experience: 2+ years of proven sales experience; preference for direct-to-consumer selling.
• Skills: Strong business development abilities, negotiation, and closing abilities.
• Communication: Ability to educate customers and present technical concepts clearly.
• Requirements: Valid driver's license with acceptable driving record.
• Flexibility: Able to work flexible hours and on-call shifts.
• Physical Demands: Navigate residential environments including ladders and attics.

Responsibilities

• Consultative Selling: Present tailored comfort options for high-efficiency HVAC and water heater systems to new and established customers.
• Customer Experience Champion: Build lasting relationships focused on satisfaction, trust, and retention.
• Sales Generation: Drive growth using internal leads and personal prospect pipeline to close sales.
• Onsite Collaboration: Partner with technical team during site visits to tailor solutions for the home.
• Industry Expertise: Stay updated on trends and energy-efficient technology.

Skills

Business development

Negotiation

Closing sales

Customer education

Communication

Education

Bachelor's degree or related professional sales certifications

Job description

Welcome!

As a Residential Sales Consultant (RSC), you are a trusted advisor for homeowners, diagnosing their comfort needs and offering innovative solutions. This is an outside sales position that blends consultative selling, customer education, and relationship management. You will maximize your success by leveraging internal warm leads, company-provided lead pipelines, and traditional self-generation techniques to close residential HVAC and water heater opportunities.

Key Responsibilities

• Consultative Selling:Present tailored comfort options for high-efficiency HVAC and water heater systems to new and established customers.
• Customer Experience Champion:Build lasting relationships through a customer-focused approach, ensuring satisfaction, trust, and retention.
• Sales Generation:Drive growth by working both incoming internal leads and your own prospect pipeline to close sales.
• Onsite Collaboration:Partner with our technical team members during site visits to ensure solutions are perfectly tailored to the home’s requirements, fostering a 100% satisfaction experience.
• Industry Expertise:Remain a market expert, staying updated on the latest trends, energy‑efficient technology, and innovative service methods.

Desired Skills And Qualifications

• Education:High school degree or GED required. A Bachelor’s degree or related professional sales certifications preferred.
• Experience:2+ years of proven sales experience, with a preference for direct-to-consumer (B2C) selling.
• Skills:Strong business development abilities, excellent negotiation skills, and a talent for closing sales.
• Communication:Demonstrated ability to educate customers and present technical concepts clearly. Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate that into business solutions the business can offer.
• Commitment:A dedication to providing high-quality, customer-focused service.
• Requirements:Valid driver’s license with an acceptable driving record.
• Physical Demands:Ability to navigate residential environments, including climbing ladders and maneuvering in attics, basements, and crawl spaces to accurately assess customer needs.
• Flexibility:Available to work flexible hours to meet customer demand and on‑call shifts as needed. Ability to consistently demonstrate a positive attendance record.

Why You Should Join the Service Experts Team

• Earning Potential:Top performers earn exceptionally well through competitive base salary + commission.
• Our Average Sales Professionals earn an average of $90,000-$120,000 annually. Top performers can earn more.
• Generous PTO provided
• Supportive Culture:We believe in training, mentorship, and investing in your professional development.
• Health Coverage:Company-sponsored Medical, Dental, and Vision to keep your paycheck where it belongs
• Fully Equipped:We provide your smartphone, tablet, uniforms, and a tool replacement program.
• Protection:Company-paid Life Insurance plus optional Short/Long-term Disability for you and your family.
• And so much more!

Minimum Experience: 0 - 2 years Minimum Education: Bachelor's Degree

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]

• Minimum Experience: 0 - 2 years
• Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]