Residential Sales Consultant I

2240 Service Experts Heating & AC LLC; Roanoke (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Smartphone, tablet provided

Tool replacement program

Company-paid life insurance

Disability coverage

Generous paid time off

Job summary

Service Experts Heating & Air Conditioning is seeking a Residential Sales Consultant (RSC) to diagnose homeowner comfort needs and offer innovative HVAC and water heater solutions. This outside sales role blends consultative selling, customer education, and relationship management, leveraging internal warm leads, company pipelines, and personal prospecting to close opportunities.

You will work with customers to present tailored comfort options, educate on products, and build lasting

Qualifications

• High school diploma or GED required; bachelor’s degree or sales certifications preferred.
• Minimum 2+ years of proven B2C sales experience.
• Strong negotiation and closing abilities with a customer-focused approach.

Responsibilities

• Consultative selling: present tailored comfort options for high‑efficiency HVAC and water heater systems to customers.
• Customer experience champion: build lasting relationships through a customer‑focused approach, ensuring satisfaction and retention.
• Sales generation: drive growth by leveraging internal leads and your own prospect pipeline to close sales.
• On-site collaboration: partner with technical team during site visits to tailor solutions to the home’s requirements.
• Industry expertise: stay updated on trends and energy-efficient technology.

Skills

Business development

Negotiation

Closing sales

Customer education

Communication

Education

High school diploma or GED

Bachelor's degree or related sales certifications

Job description

Welcome! As a Residential Sales Consultant (RSC), you are a trusted advisor for homeowners, diagnosing their comfort needs and offering innovative solutions. This outside sales role blends consultative selling, customer education, and relationship management. You will maximize success by leveraging internal warm leads, company-provided lead pipelines, and traditional self-generation techniques to close residential HVAC and water heater opportunities.

Key Responsibilities

• Consultative Selling: present tailored comfort options for high‑efficiency HVAC and water heater systems to new and established customers.
• Customer Experience Champion: build lasting relationships through a customer‑focused approach, ensuring satisfaction, trust, and retention.
• Sales Generation: drive growth by working both incoming internal leads and your own prospect pipeline to close sales.
• On‑site Collaboration: partner with technical team members during site visits to ensure solutions are perfectly tailored to the home’s requirements.
• Industry Expertise: remain a market expert, staying updated on the latest trends, energy‑efficient technology, and innovative service methods.

Desired Skills and Qualifications

• Education: high school degree or GED required; bachelor’s degree or related professional sales certifications preferred.
• Experience: 2+ years of proven sales experience, preferably in direct‑to‑consumer (B2C) selling.
• Skills: strong business development abilities, excellent negotiation skills, and a talent for closing sales.
• Communication: demonstrated ability to educate customers and present technical concepts clearly.
• Commitment: dedication to providing high‑quality, customer‑focused service.

Requirements

• Valid driver’s license with an acceptable driving record.
• Demonstrated ability to learn and adapt to new technology and sales techniques.

Physical Demands

Ability to navigate residential environments, including climbing ladders and maneuvering in attics, basements, and crawl spaces to accurately assess customer needs.

Flexibility

Available to work flexible hours to meet customer demand and on‑call shifts as needed, with a consistent positive attendance record.

Why You Should Join the Service Experts Team

Earning Potential

Top performers earn exceptionally well through a competitive base salary plus commission. Average sales professionals earn between $90,000 and $120,000 annually, with top earners exceeding this range.

Supportive Culture

We believe in training, mentorship, and investing in your professional development.

Health Coverage

Company‑sponsored medical, dental, and vision plans.

Fully Equipped

Smartphone, tablet, uniforms, and a tool replacement program are provided.

Protection

Company‑paid life insurance plus optional short/long‑term disability coverage for you and your family.

Additional Benefits

Generous paid time off and a supportive work environment.

Minimum Experience and Education

Minimum experience: 0‑2 years; minimum education: bachelor’s degree.

Service Experts Heating & Air Conditioning is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.