Residential Property Manager

EASTERN CONNECTICUT HOUSING OPPORTUNITIES INC; New London (CT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Company Vehicle

Job summary

Eastern Connecticut Housing Opportunities (ECHO) seeks an experienced Property Manager to oversee daily operations across multiple residential communities in Southeastern CT.

The role focuses on leasing, resident relations, and regulatory compliance, with strong emphasis on occupancy, customer service, and accurate records. This full-time, on-site position requires travel between properties and experience in affordable housing.

Qualifications

• Possession of, or the ability to obtain, at least one affordable housing certification such as COS, TCS, LIHTC EIV, or equivalent.
• Proficiency with property management software such as Yardi, AppFolio, RealPage, or similar.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Excellent organizational, communication, and customer service skills.
• Ability to prioritize multiple responsibilities and work independently in a fast-paced environment.
• Reliable transportation and ability to travel between properties.

Responsibilities

• Oversee leasing activities, waitlist management, applicant screening, move-ins, lease renewals, and resident retention efforts.
• Monitor occupancy trends and support strategies to achieve and maintain occupancy goals.
• Coordinate regular property inspections and maintain properties to ECHO standards.
• Serve as primary contact for residents and prospective residents.
• Respond promptly to resident questions, concerns, and complaints.

Skills

Communication skills

Organizational skills

Customer service

Travel between properties

Time management

Education

COS Certification

TCS / LIHTC / EIV

Tools

Yardi

AppFolio

RealPage

Microsoft Office

Job description

Full-Time | $55,000 - $65,000 annually

Eastern Connecticut Housing Opportunities (ECHO) is seeking an experienced, organized, and customer focused Property Manager in S.E. CT to oversee the daily operations of multiple residential communities. The ideal candidate will bring strong communication, administrative, and organizational skills, with the ability to effectively manage leasing, resident relations, and regulatory compliance. Experience in affordable housing is preferred.

This full-time position reports to the Director of Property Management and plays an important role in maintaining strong occupancy, resident satisfaction, regulatory compliance, and overall property performance across ECHO's portfolio.

This is NOT a remote position.

Key Responsibilities

Property Operations & Leasing

• Oversee leasing activities, waitlist management, applicant screening, move-ins, lease renewals, and resident retention efforts.
• Monitor occupancy trends and support strategies to achieve and maintain occupancy goals.
• Coordinate regular property inspections and help ensure communities are maintained to ECHO standards.

Resident Relations

• Serve as a primary point of contact for residents and prospective residents.
• Respond promptly and professionally to resident questions, concerns, and complaints.
• Prepare and issue notices, lease violations, and other resident communications as needed.
• Promote positive resident relationships and a high level of customer service.

Compliance & Administration

• Ensure compliance with Fair Housing, ADA, HUD, LIHTC, FCRA, and other applicable federal, state, and local requirements.
• Maintain accurate resident files, certifications, and property records.
• Collaborate with compliance staff, ownership, and external partners to support regulatory compliance and successful property performance.
• Support administrative and operational functions across multiple properties.

Required Qualifications

• Possession of, or the ability to obtain, at least one affordable housing certification, such as COS (Certified Occupancy Specialist), TCS (Tax Credit Specialist, LIHTC) EIV (Enterprise Income Verification), or equivalent.
• Proficiency with property management software such as Yardi, AppFolio, RealPage, or a similar platform.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Excellent organizational, communication, and customer service skills.
• Ability to prioritize multiple responsibilities and work independently in a fast-paced environment.
• Reliable transportation and the ability to travel between properties as needed.

Preferred Qualifications

• Five (5) years of property management experience.
• Experience managing affordable housing rental communities.
• Working knowledge of HUD, LIHTC, Section 8, and other affordable housing programs.
• Additional affordable housing certifications are a plus.

Work Environment

• Combination of office-based and field-based work.
• Regular travel between assigned properties.
• Occasional evening or weekend hours may be required.

Benefits

Eligible full-time employees are offered a comprehensive benefits package, including:

• Health insurance
• 401(k) with company match
• Company Vehicle

Compensation

Compensation $55,000 - $65,000 per year, depending on qualifications.