Residential Programs Manager - Community Services Leader

Community Resources For Justice (CRJ); Sturbridge (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Community Resources For Justice (CRJ) is seeking a Program Manager to supervise high-quality residential services in Massachusetts, guiding staff and ensuring strong agency-wide operations within Community Strategies. The role emphasizes leadership, program oversight, and collaboration with stakeholders to maintain service excellence.

The Program Manager will direct daily activities, ensure regulatory compliance, and foster community integration for individuals served.

Qualifications

• Bachelor’s Degree, preferred.
• Two years of management experience in Human Services, preferred.
• Three years of experience with DD or ID populations, management experience preferred.
• Bilingual, bicultural, encouraged.
• Prior experience in residential treatment and/or community-based group homes, preferred.
• Excellent writing skills, including the ability to write detailed and extensive reports.
• Excellent expressive language skills, both in 1:1 and group settings.
• Excellent receptive language skills, including the ability to understand speakers of varying levels of competence and actively listen.
• Ability to develop constructive and cooperative working relationships with others and maintain them over time.
• Constructively work in an agency setting with supervisors, peers, managers and staff.
• Successfully represent CRJ when interacting with funding sources, guardians, families and other stakeholders.
• Ability to pass First Aid, CPR, PABC and all training required by Residential Counselors

Responsibilities

• Coordinate and supervise daily residential and program activities including supervision of staff.
• Ensure high quality residential services to all individuals delivered within a team management approach.
• Apply Positive Behavioral Supports (PBS) in work with individuals and staff.
• Represent CRJ/CS in meetings with stakeholders, including funders, families, guardians and regulatory entities.
• Hire, train, supervise and manage performance of program operations staff with focus on Residential Directors.
• Provide on-call support in the evening and weekends for group homes.
• Organize opportunities for community integration in leisure and vocational areas.
• Help individuals develop confidence and accountability to program rules.
• Maintain documentation in HCSIS and EMR systems; train staff on information handling.
• Manage program funds and supervise personal finances for individuals.
• Implement Policies and Procedures per MA regulations and CRJ practices.
• Research and utilize therapies for individual needs.
• Implement behavior plans, ISP objectives, ADLs, and recreational activities.
• Ensure performance reviews are conducted annually and provide ongoing supervision.
• Maintain complete records per DDS and CRJ policies.
• Attend meetings and perform other duties as directed.
• Support the designations Stabilization, Behavioral, and Medical per location requirements.

Skills

Excellent writing skills

Excellent expressive language skills

Excellent receptive language skills

Strong communication skills

Conflict resolution

Teamwork / collaboration

Leadership / supervision

Customer focus

Education

Bachelor’s Degree

Tools

Outlook

PowerPoint

Excel

Job description

Community Resources For Justice (CRJ) is seeking a Program Manager to supervise high-quality residential services in Massachusetts, guiding staff and ensuring strong agency-wide operations within Community Strategies. The role emphasizes leadership, program oversight, and collaboration with stakeholders to maintain service excellence.

The Program Manager will direct daily activities, ensure regulatory compliance, and foster community integration for individuals served.