Lead Program Manager, Residential Services

Community Resources for Justice; Orange (MA); On-site; USD 78,000 - 100,000; Full time

Job summary

Community Resources for Justice (CRJ) seeks a Program Manager to supervise delivery of high-quality residential services in Orange, MA. You will lead staff, ensure compliant documentation, and coordinate with clinical and nursing teams to support individuals with developmental disabilities.

Responsibilities include staff development, on-call coverage, and community integration initiatives. The role requires strong leadership, PBIS knowledge, and effective stakeholder communication within a

Qualifications

• Bachelor’s degree, preferred.
• Two years of management experience in Human Services, preferred.
• Three years of experience with DD or ID populations, management experience preferred.
• Prior experience in residential treatment and/or community-based group homes, preferred.
• Excellent writing skills, including the ability to write detailed and extensive reports.
• Excellent expressive language skills, both in 1:1 and group settings. The ability to adjust a presentation to the receptive abilities of listeners.
• Excellent receptive language skills, including the ability to understand speakers of varying levels of competence and actively listen.
• Ability to develop constructive and cooperative working relationships with others and maintain them over time.
• Constructively work in an agency setting with supervisors, peers, managers and staff.
• Successfully represent CRJ when interacting with funding sources, guardians, families and other stakeholders.
• Ability to use appropriate conflict resolution techniques
• Maintain awareness of the importance of diversity
• Ability to pass First Aid, CPR, PABC and all training required by Residential Counselors

Responsibilities

• Coordinates and supervises daily residential and program activities including supervision of staff, maintenance of residence, and teaching personal care of the consumers.
• Ensure high-quality residential services to all individuals delivered within a team management approach
• Able to apply all the basic tenants of Positive Behavioral Supports (PBS) in work with individuals and staff
• Represent CRJ/CS in meetings with stakeholders, including funders, families, guardians, regulatory and review committees and agencies
• Hire, train, supervise and manage the performance of program operations staff with particular focus on each of the Residential Directors.
• Provide on-call support in the evening and on weekends for the group home(s) in conjunction with the Residential Director, Clinical Department and Nursing Department.
• Organizes and facilitates opportunities for community integration in leisure and vocational areas for all consumers as well as maintaining open communications with the consumers family, service coordinators and responsible outside Departments.
• Helps and supports individuals develop confidence and accountability to the rules of society and the structure of the program
• Ensures all the proper documentation of individual care in the HCSIS and Electronic Medical Records system as well as trains all staff on the proper handling of information.
• Manages program funds and supervises personal finances for each of the individuals.
• Implement Policies and Procedures in accordance with the regulations of the State of Massachusetts and consistent with CRJ agency practice
• Researches and utilizes all available means of therapy in relation to each client’s individual needs.
• Implement all behavior plans, ISP objectives, ADL’s, and recreational activities.
• Ensure all performance reviews are conducted annually and provide on-going supervision to all staff.
• Insure that complete and appropriate individual records are maintained in accordance with the Department of Developmental Services and Community Resources for Justice Regulations and policies.
• Ensures duties and responsibilities are carried out in a supportive and professional manner and attends appropriate meetings.
• Performs other job-related projects and activities as requested or directed.

Skills

Leadership

Written communication

Verbal communication

Interpersonal skills

Program management

Conflict resolution

Staff supervision

Documentation

Education

Bachelor’s Degree, preferred

Tools

HCSIS

EMR System

Outlook

PowerPoint

Excel

Job description

Community Resources for Justice (CRJ) seeks a Program Manager to supervise delivery of high-quality residential services in Orange, MA. You will lead staff, ensure compliant documentation, and coordinate with clinical and nursing teams to support individuals with developmental disabilities.

Responsibilities include staff development, on-call coverage, and community integration initiatives. The role requires strong leadership, PBIS knowledge, and effective stakeholder communication within a