Residential Program Support Specialist

Agape Network; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Agape Network seeks a dedicated Residential Assistant in Miami, FL to support the residential program alongside the Residential Director and treatment team. You will handle administrative tasks, client-support, case follow-up, and documentation, ensuring confidentiality and compliance with policies.

This role emphasizes coordination, communication, and compassionate service to individuals in care. Ideal candidates have a Bachelor's degree in a related field and demonstrated ability to work

Qualifications

• Bachelor's degree in social services, behavioral health, psychology, human services, or a related field preferred.
• Experience in residential services, behavioral health, mental health, substance use treatment, social services, case management, or related setting preferred.
• Ability to work effectively as part of a multidisciplinary treatment team.
• Strong organizational, communication, interpersonal, and follow-up skills.
• Ability to manage multiple priorities and maintain accurate documentation.
• Ability to interact professionally and compassionately with individuals who may have complex behavioral health, social, or support needs.
• Understanding of confidentiality, professional boundaries, and ethical responsibilities.
• Basic computer proficiency and ability to use electronic health records or case-management systems, as applicable.

Responsibilities

• Assist the Residential Director, Lead Therapist, and Lead Case Managers with the coordination and follow-up of residential cases.
• Help monitor individual needs, appointments, referrals, services, and other case-related activities as assigned.
• Assist with gathering information and documentation needed to support treatment of case
• Communicate relevant client needs and concerns to the appropriate treatment team member.
• Support transitions, admissions, discharges, referrals, and continuity-of-care activities as directed.
• Assist in identifying outstanding case needs and communicating them to the appropriate clinical or case-management staff.
• Ensure assigned follow-up tasks are completed within established program timeframes.
• Assist Supervisors in mitigating AMA's
• Assist Residential Director with Grievance Process
• Offer Support if needed during Code Greys
• Supervise Peer Specialists to include Documentation of Peer Trackers
• Assist with maintaining accurate and organized residential case information.

Skills

Teamwork

Communication

Organization

Documentation

Interpersonal Skills

Education

Bachelor's degree in social services or related field

Tools

Electronic Health Records (EHR)

Job description

Agape Network seeks a dedicated Residential Assistant in Miami, FL to support the residential program alongside the Residential Director and treatment team. You will handle administrative tasks, client-support, case follow-up, and documentation, ensuring confidentiality and compliance with policies.

This role emphasizes coordination, communication, and compassionate service to individuals in care. Ideal candidates have a Bachelor's degree in a related field and demonstrated ability to work