RESIDENTIAL PROGRAM MGR

Arizona Department of Health Services; Phoenix (AZ); On-site; USD 29,947 - 42,652; Full time

Benefits offered by this job

Comprehensive medical, dental, and life insurance options

Supportive retirement plan

Paid holidays and vacation/sick leave

Tuition reimbursement

Job summary

A state health department in Arizona is seeking a Residential Program Manager for its Community Protection & Treatment Center. This role involves managing staff, overseeing operations within a controlled residential facility, and applying crisis intervention techniques. The position requires a valid driver's license and CPR and NVCI certification. Benefits include comprehensive insurance options, retirement plans, and generous vacation/sick leave. Travel within Arizona may be required.

Qualifications

• Valid driver's license is required.
• Must obtain CPR and NVCI certification.
• Possess a valid Level One Fingerprint Clearance Card.

Responsibilities

• Manage and direct up to 20 staff members.
• Conduct staff meetings and provide input.
• Oversee inventory management.
• Utilize Non-Violent Crisis Intervention techniques.

Skills

Leadership

Crisis management

Conflict resolution

Effective communication

Job description

Residential Program Manager — Arizona Community Protection & Treatment Center (ACPTC)

Location: 501 N 24th St, Phoenix, AZ 85008. Salary: $26.35 hourly. Work setting: In‑hospital within a 24‑hour, 7‑day controlled residential facility. Position open until filled.

What You’ll Do

• Work full‑time, 40 hours per week on‑site.
• Manage and direct up to 20 staff—assign staff, schedule, and set priorities.
• Attend and conduct staff meetings—provide input, guide discussions, and make decisions.
• Communicate with staff, residents, family members, agency officials, and other representatives.
• Oversee inventory management—order and track supplies.
• Conduct inspections of work areas for safety, cleanliness, and security.
• Coordinate necessary repairs or address environmental concerns.
• Utilize Non‑Violent Crisis Intervention (NVCI) techniques and implement crisis intervention and behavior‑management procedures for residents who are violent, suicidal, or have behavior difficulties.

Competencies and Skills

• Lead and manage staff using effective leadership techniques.
• Manage operations within the facility area.
• Perform crisis management and conflict resolution.
• Monitor resident behaviors and provide direct care for daily living activities.
• Write and submit reports while maintaining investigation procedures.
• Communicate effectively in written and oral formats and take direction orally or in writing.

Required Qualifications

• Valid driver’s license.
• Must obtain and maintain CPR and NVCI certification (training provided).
• Possess a valid Level One Fingerprint Clearance Card or apply within seven (7) working days after starting employment.
• Attend required training at start of employment.

Preferred Qualifications

• Ability to make decisions, solve problems using judgment skills.
• Ability to manage population and security.
• Ability to document and proficiently keep records for the area.
• Ability to apply regulations governing high‑security risk residents.
• Ability to work with sexually violent persons and residents with mental health issues.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays and generous vacation/sick leave.
• Up to 12 weeks of paid parental leave (pilot program).
• Tuition reimbursement, wellness plans, and professional development opportunities.

Travel

Travel within Arizona may be required.